Community Manager

Woda Cooper • Athens, OH

5d • Onsite

About The Position

The Community Manager oversees the day-to-day operations of Kershaw Greene III & IV, affordable housing communities in Athens, Ohio. The role covers resident relations, leasing, compliance, financial performance, and property operations. The Community Manager works with residents, vendors, and the regional support team to maintain safe, well-managed communities and deliver strong customer service in support of quality affordable housing.

The position involves leasing and resident services, managing resident and financial records, supporting compliance with housing and lender requirements, monitoring property condition and maintenance, and administering the operating budget. The Community Manager also leads associates, maintains positive resident relations, responds to emergencies, and completes required training and reporting.

Requirements

• Must be at least 18 years old.
• High school diploma or GED.
• Outgoing, friendly, customer-oriented demeanor.
• Strong interpersonal, sales, and customer service skills.
• Excellent verbal and written communication skills.
• Detail-oriented and organized.
• Demonstrated ability to lead and develop a team of associates.
• Understanding of property management laws, guidelines, and best practices.
• Proficiency in Microsoft Office Suite or related software.
• Ability to travel to community locations and surrounding markets.
• Valid driver’s license and insurance.
• Able to sit and work at a computer for prolonged periods, stand and walk, give tours, meet potential tenants, lift up to 15 pounds, and traverse properties with stairs in various weather conditions.

Nice To Haves

• Experience working in affordable housing programs, including one or more of LIHTC, Section 8, and HUD.
• Experience with property management-related software.
• Familiarity with Fair Housing laws.

Responsibilities

• Maintain positive interactions with residents and the public to strengthen the community’s image and resident retention.
• Handle leasing activities, including inquiries, tours, applications, deposits, applicant verification, prospect follow-up, and timely lease execution and renewals.
• Maintain the community’s curb appeal and keep prospect and resident information confidential.
• Securely handle rents and other on-site funds, make daily deposits, and maintain records.
• Collect and post rent, track collections, pursue delinquent accounts, issue resident notices, and attend court proceedings as needed.
• Screen and score rental applicants, control delinquency, and promptly process bad-debt files for collections.
• Promote a customer-centered service culture with prospects, residents, family members, and associates.
• Administer the operating budget and control monthly expenses using a budget control log when applicable.
• Prepare complete credit and income documentation for applicant approval and recertification and forward it to Compliance.
• Maintain resident files in compliance with SHFA, governmental, lender, and investor commitments.
• Track unit inspections and ensure preventative maintenance is completed.
• Approve vacant units as market-ready and provide feedback or work orders to maintain company standards.
• Walk and inspect the property daily; schedule capital improvements and repairs, collect bids using common specifications, and forward them to the Regional Manager for approval.
• Ensure financial reports, records, and paperwork are accurate and completed on time.
• Review capital maintenance recommendations and forward them to the Regional Manager for approval.
• Monitor neighborhood market conditions and ensure residents comply with their leases and community rules.
• Develop and implement resident relations programs.
• Participate in company-sponsored training and continuing education; complete assigned training promptly.
• Report work-related injuries and property loss or liability issues promptly to the appropriate company contacts.
• Follow company policies and procedures, respond promptly to email, and learn and use company software.
• Respond to after-hours and weekend emergencies involving injuries or property damage.
• Communicate effectively with residents, associates, and vendors; report to work dependably and on schedule.
• Perform other related duties or training as assigned.

Benefits

• Competitive wages and annual bonus opportunities.
• Medical, dental, and vision coverage.
• Short-term disability and life insurance.
• 401(k) with company match.
• Employee ownership through an Employee Stock Ownership Plan (ESOP).
• 12 days of paid time off.
• 8 paid holidays and 2 floating holidays.
• Fitness reimbursement.
• Professional development reimbursement.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: High school or GED