Community Manager

Fortis Property Management•Nashville, TN

18d•Onsite

About The Position

The Community Manager is responsible for the total on-site operations of an assigned community, with the goal of enhancing it efficiently and profitably in accordance with owner and investor objectives while promoting resident satisfaction and wellbeing. The role emphasizes strong customer service and resident satisfaction. Working under the direction of the Regional Property Manager and/or Head of Multifamily Operations, the Community Manager oversees the community’s financial performance, marketing, resident relations, facilities, staff, and administration. They assist with annual operating budgets, operate within established budgets, manage leasing and retention, maintain the property, supervise on-site associates and contractors, and ensure compliance with applicable policies, procedures, and laws. The position is listed as 40 weekly hours. It requires the ability to walk the property and climb stairs, and flexibility to work weekends and extended hours as needed.

Requirements

High school graduate or equivalent.
3–5 years of multifamily property management experience.
Strong marketing and sales background.
Ability to successfully lead, manage, and teach people.
Organizational skills and ability to delegate.
Strong communication skills.
Strong math skills and ability to read and understand financial statements.
Good decision-making ability and a professional image.
Thorough knowledge of computer systems.
Ability to walk the property and climb stairs.
Flexibility to work weekends and extended hours as needed.

Nice To Haves

Two- or four-year college degree.
Industry-related continuing education.
NAA Certified Apartment Manager designation.
IREM designation.
Bilingual proficiency in English and Spanish.
Proficiency in social media.
Proficiency with property management software such as Yardi, RealPage, MRI, or AppFolio.
Computer skills including Microsoft Word and Excel.

Responsibilities

Assist the Regional Property Manager in preparing and formulating the annual operating budget, and operate the property within the established budget.
Collect rents and other income while controlling expenses within budget guidelines.
Ensure weekly, monthly, quarterly, and annual reporting is accurate and timely.
Review and analyze monthly financial statements and provide a written report to the Head of Multifamily Operations.
Keep the community occupied with qualified residents through advertising and promotional activities.
Complete market surveys, maintain current knowledge of the local market, and grow market rents.
Develop and implement an effective resident retention program.
Provide superior customer service, present lease agreements and renewals at the highest possible rental rates, and resolve resident complaints.
Oversee eviction proceedings when necessary.
Maintain the community’s physical condition, conduct ongoing inspections, and implement maintenance and improvement plans.
Resolve emergency maintenance issues quickly.
Hire, train, evaluate, motivate, and supervise on-site associates.
Develop and supervise an ongoing training program for on-site associates.
Implement and adhere to Fortis Property Management policies and procedures.
Adhere to applicable state laws, Fair Housing requirements, life-safety requirements, ADA, OSHA, EPA policies and procedures, and risk-management requirements.
Supervise outside contractors employed by Fortis Property Management to work at the community.
Perform other duties as needed or required.