Community Manager

RPM Living • Houston, TX

5d • Onsite

About The Position

The Community Manager oversees all business operations at an apartment community. The role leads property staff and manages resident relations, financial reporting, budgeting, leasing strategies, and owner relationships. The successful candidate is expected to communicate effectively, lead and train others, and demonstrate dependability, professionalism, and a team-oriented approach. The position is based on site, primarily in an office setting, with some time outdoors. A flexible schedule is required, including weekdays, nights, and weekends as needed to meet business needs.

Requirements

• Strong resident-relations and interpersonal skills.
• Ability to communicate effectively, take charge, lead, and train.
• Dependability, professionalism, and a team-oriented approach.
• Ability to meet business needs with a flexible schedule that may include weekdays, nights, and weekends.
• Ability to sit for extended periods while working at a desk.
• Ability to climb stairs.
• Ability to read documents, computer screens, and data.
• Ability to hear and understand verbal communications in person and over the phone or computer.
• Ability to occasionally lift or carry items such as files or office supplies weighing up to 20 pounds.
• Ability to operate a computer, keyboard, mouse, and other office equipment.
• Successful completion of a background check, as required by applicable local, state, and federal requirements.

Nice To Haves

• A valid driver’s license is preferred.

Responsibilities

• Lead property staff, including interviewing candidates, overseeing onboarding and training, approving timesheets, and conducting quarterly discussions and annual assessments in accordance with company policies and standards.
• Drive the team to achieve performance indicators, provide feedback to underperforming associates, and manage disciplinary actions in collaboration with HR.
• Conduct ongoing training for office staff on leasing paperwork, workplace safety, and other operational needs.
• Motivate associates through recognition programs, training, and team-building activities.
• Assist with budget preparation and ensure adherence to approved budgets.
• Complete month-end and year-end financial reporting and provide monthly budget variance reporting within +/- 10% per line item.
• Promote resident satisfaction and retention by responding promptly to complaints, questions, and requests and taking appropriate action to resolve service issues.
• Collaborate with the property maintenance team to ensure resident service requests are handled promptly and completed in line with company standards.
• Provide excellent customer service and maintain high standards for resident service.
• Analyze market and economic trends and partner with marketing to implement leasing strategies that support occupancy and revenue goals.
• Follow eviction procedures, including notice requirements, court representation, and facilitating proceedings as needed.
• Manage client and owner relationships through meetings, property tours, updates, and responses to owner requests.

Benefits

• Weekly pay for associates working onsite at an apartment community.
• Comprehensive healthcare coverage available for full-time, regular associates.
• Employer-paid employee assistance, mental health, and wellness programs.
• Ancillary benefits including critical illness, hospital indemnity, and accident insurance.
• 401(k) with company match.
• Professional development, career growth, and role-based learning plans.
• Diversity, Equity, Inclusion and Belonging programs and Employee Resource Groups.
• Paid time off, floating holidays, and volunteer days.
• Discounts on Costco membership, movie tickets, health and wellness, entertainment, and travel.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: No Education Listed