Community Manager

Cascade Management•Sweet Home, OR

19d•$18 - $31•Onsite

About The Position

The Community Manager is responsible for the day-to-day operations and physical assets of assigned properties and for maximizing their financial returns. The role coordinates business operations for HUD/RD or Tax Credit properties, including leasing, collections, marketing, resident services, maintenance, risk management, expense control, information reporting, and compliance with applicable laws and company policies. The manager ensures staff follow company policies and procedures, complies with landlord-tenant laws and other governmental regulations, and implements Cascade Management policies and procedures. The position is based at Cascadia Village Apartments and Sunset Village in Sweet Home and Albany, Oregon. It is scheduled Monday through Friday, 8 a.m. to 5 p.m., for 40 hours per week. The Community Manager is expected to uphold Cascade Management’s service model: Friendly, Helpful, Knowledgeable, Respectful, and Responsive. Travel is required for in-person classes and annual education conferences. Candidates need a high school diploma or GED; one to three years of Tax Credit, HUD, and/or affordable housing experience is preferred. A valid driver’s license and insurance are required. The role calls for strong communication, customer-service, organizational, multitasking, and attention-to-detail skills; the ability to work with diverse people and teams; and the ability to operate basic office equipment. The job includes frequent lifting or moving of up to 25 pounds and occasional standing, walking, reaching, and stooping, kneeling, crouching, or crawling.

Requirements

High school diploma or GED.
Valid driver’s license and insurance.
Ability to read and interpret safety rules, operating and maintenance instructions, and procedure manuals; write routine reports and correspondence; and speak effectively before groups of customers or employees.
Ability to perform basic arithmetic, calculate rates, ratios, and percentages, and draw and interpret bar graphs.
Ability to apply common sense to written, oral, or diagram-based instructions and address problems involving several concrete variables in standardized situations.
Ability to operate basic office equipment, including telephones, computers, a 10-key, photocopiers, and fax machines.
Strong attention to detail, customer-service skills, organization, multitasking, and ability to work under pressure and with multiple teams and varying skill sets.
Ability to interact with a wide range of people and maintain a professional, polished image and a can-do attitude.
Ability to perform the stated physical demands, including frequently lifting or moving up to 25 pounds.

Nice To Haves

One to three years of Tax Credit, HUD, and/or affordable housing experience is preferred.

Responsibilities

Implement strategies to enhance the value of assigned assets.
Process rent increase notices, track them, and implement increases when scheduled.
Track and reconcile property accounts receivable.
Approve, issue, and timely process unpaid- and late-rent notices; make recommendations to management on policies and practices; communicate with the supervisor about property operations; handle evictions and prepare and serve appropriate notices, including 30/14 notices.
Collect rents and other charges, maintain petty cash, account for and deposit collected funds promptly, and log late charges and NSF charges.
Manage property staff with guidance from Portfolio Managers.
Promote harmonious relations among tenants, employees, owners, and the local community, maintaining a pleasant and helpful manner.
Submit timely weekly reports and maintain neat, legible records.
Assist Portfolio Managers in preparing for property inspections.
Conduct daily property inspections to maintain visual appeal, cleanliness, and hazard-free conditions; notify maintenance of needed repairs.
Maintain an organized resident-information filing system and adequate supplies of forms and postage.
Work with the Maintenance Technician on vendor selection and relationships to ensure quality performance.
Implement Cascade Management policies in the Operations Manual and ensure compliance with applicable federal and state regulations.
Coordinate transfers of over- or under-housed residents to appropriately sized units with compliance-department approval; maintain eligible-applicant waiting-list files and files for removed or rejected applicants.
Show apartments, accept applications, screen applicants, verify and certify resident income at initial, interim, and annual recertification, complete move-in sheets, and ensure utilities are transferred.
Maintain high occupancy through outreach and advertising consistent with the Affirmative Fair Housing Marketing Plan; develop and implement resident-retention strategies.
Respond to resident complaints.
Understand rental agreements and residency policies and explain them to residents.
Maintain regular and reliable attendance during scheduled hours.
Travel as required for in-person classes and annual education conferences.
Perform other duties as assigned.