Community Manager

The Michaels Organization•Terre Haute, IN

21d•Onsite

About The Position

The Community Manager has full on-site, day-to-day responsibility for property management activities and ensures that the property is maintained in good physical condition and operates with fiscal stability, providing residents with a clean, well-maintained community. The role oversees all phases of property operations, including staff leadership, budget preparation and control, administration, property maintenance, leasing and collections, financial and administrative reporting, resident relations, and control of property financial resources and assets. The Community Manager directs and trains property employees, oversees hiring and performance management, coordinates staff schedules, and maintains safe operating procedures. The position also manages leasing and marketing, ensures resident eligibility and compliance, maintains financial records, supervises contractors, coordinates move-in/move-out and agency inspections, works with residents and service providers, and ensures compliance with company policies and applicable laws. Required certifications or licenses must be obtained within the first year of employment when applicable. The role is primarily based in an office, with work in resident units and throughout the property, including multi-story buildings and stairs. The position may involve exposure to cleaning solvents, paint fumes, and landscaping chemicals. Evening and weekend work and on-call emergency or maintenance response may be required. The stated salary is $49,920 per year.

Requirements

High school diploma or equivalent.
At least two years of experience in multi-family residential property management.
Multi-family residential leasing experience.
Professional appearance and ability to resolve conflicts professionally.
Strong organizational skills, attention to detail, and ability to maintain accurate and legible financial records.
Valid driver's license, driving record, and vehicle in most cases; exceptions may apply.
Ability to walk around and inspect the property, meet residents in their units, show units to prospective residents, and climb stairs in multi-story facilities.
Ability to work evenings and weekends and respond on call to emergency or maintenance situations when required.
Ability to obtain required certifications or licenses within one year of employment.

Nice To Haves

Direct employee supervision experience.
Accredited Resident Manager designation or similar.
Accounting, financial, and administrative background.
Tax Credit, Section 8, or public housing experience.
Two or more years of college.
Required certifications or licenses, or the ability to obtain them within one year.

Responsibilities

Manage, direct, train, and ensure the safety of employees assigned to the property; assess and respond to critical or emergency situations.
Hire staff for approved openings, conduct training and performance evaluations, recommend salary increases, and counsel, discipline, or terminate direct reports according to company policy.
Establish schedules and assign office, routine, and emergency work; approve and schedule staff time-off requests.
Train staff in safe operating procedures and report accidents and emergency situations to appropriate personnel.
Create and execute marketing campaigns for rental units; promote and tour the property and units; prepare, process, modify, and sign leases and related forms.
Monitor competition and market conditions and adjust business and marketing models to maintain competitiveness and compliance with federal and state laws.
Ensure residents meet applicable local, state, and federal compliance and eligibility requirements, and address non-compliance promptly.
Assist with preparation and implementation of the annual budget; maintain accurate property financial records, payroll records, bank deposits, cash accounts, and required vacancy reports.
Supervise outside contractors, assess physical needs, negotiate vendor contracts, and ensure work is completed on schedule.
Direct office and maintenance staff during move-in/move-out processes and agency inspections.
Work with residents, resident organizations, and resident services providers to address concerns, make improvements, and maintain positive relations.
Comply with company accounting and operations directives, policies, and procedures.
Inspect the property, record deficiencies, make improvements, and take required actions under company guidelines.
Obtain company-, state-, or agency-required certifications or licenses within the first year of employment and remain current with applicable laws and certifications.
Perform other duties as assigned.