Community Manager [14 hours per week]

ACC Management Group • Mount Horeb, WI

2d • Onsite

About The Position

ACC Management Group is seeking a dependable, organized, part-time Community Manager for Wright Place in Mount Horeb, Wisconsin. The role is 14 hours per week and may grow to 32 hours per week in Spring 2027 with the addition of a second property assignment. The position is suited to someone with customer service, office administration, or property management experience who enjoys working with people and keeping operations organized. Affordable housing experience is a plus, and the employer is open to someone eager to learn and grow in the role.

The Community Manager oversees property operations and resident relations, including leasing and renewal paperwork, rent collection, maintenance requests, vendor relationships, property records, marketing support, and compliance with company policies and Fair Housing requirements. The position also supervises on-site property employees and maintenance activity, coordinates with the Regional Manager on budgets and reporting, and travels to assigned properties and periodic corporate trainings or meetings.

Requirements

• High school diploma or equivalent.
• 1–2 years of property management or industry-related experience.
• Proficiency with computer software for word processing, spreadsheets, databases, and presentations, including Microsoft Outlook, Word, and Excel.
• Valid driver's license with an acceptable driving record.
• Ability to physically inspect properties.
• Flexibility with working hours and availability for later hours or Saturdays as needed.
• Ability to prioritize, manage time efficiently, and work independently under tight deadlines.
• Excellent verbal and written communication skills.
• Strong customer service skills and ability to handle complaints positively and efficiently.
• Goal-oriented and able to work as part of a team.
• Professional and respectful appearance and interactions.
• Ability to lift up to 25 pounds unassisted as needed.

Nice To Haves

• Knowledge of project-based Section 8 or Section 42.
• Knowledge of Fair Housing laws.
• Experience with OneSite software.
• Affordable housing experience.
• Interest in growing work hours, responsibilities, and property management experience over time.

Responsibilities

• Ensure complexes and vacant units are ready for showings and move-in dates.
• Communicate property features and amenities to prospects, answer their questions promptly, and conduct showings of vacant units.
• Greet walk-in traffic during open office hours and respond to needs, questions, and complaints.
• Address resident concerns and maintenance requests in a timely manner.
• Process paperwork for applicants, recertifications, renewals, move-ins, and move-outs in accordance with company policies and Fair Housing requirements.
• Generate, distribute, monitor, and follow up on renewal notices.
• Collect rent and process delinquency matters and related reporting according to company procedures.
• Maintain resident relations and uphold company and community policies; handle resident concerns promptly.
• Maintain relationships with vendors, suppliers, and other professionals serving the company or property.
• Record resident correspondence and document accidents and emergencies promptly.
• Secure resident files and confidential information in compliance with company policies and Fair Housing law.
• Maintain maintenance files, binders, accounting records, budget materials, and marketing binders in a safe and secure area.
• Oversee and supervise maintenance activity performed by employees and independent contractors.
• Manage on-site property employees, including providing training, guidance, and coaching.
• Recommend and assist with marketing efforts and strategy implementation.
• Understand and maintain current knowledge of assigned property descriptions and classifications.
• Keep current with Fair Housing laws and follow applicable ACC policies and procedures.
• Coordinate and review the next year's budget allowance with the Regional Manager for approval.
• Coordinate bank deposits as needed.
• Complete assigned reports and projects for the Regional Manager by required deadlines.

Benefits

• Competitive pay with bonus opportunities.
• Company-sponsored medical HRA plans and voluntary dental and vision coverage for employees working 30 or more hours per week.
• Short-term disability, long-term disability, and life insurance options for employees working 30 or more hours per week.
• Company-paid $25,000 life insurance policy for employees enrolled in short-term and long-term disability, available to employees working 30 or more hours per week.
• 401(k) eligibility for full-time and part-time employees after six months of employment, with a company match of 25% of the first 5% of eligible compensation and full vesting after three years.
• Paid time off provided up front.
• 10 paid holidays, including a floating holiday and a birthday holiday.
• Free Employee Assistance Program for all employees, with no enrollment required.

What This Job Offers

• Job Type: Part-time
• Career Level: Mid Level
• Education Level: High school or GED