Assistant Community Manager (Part Time: 24 Hours Per Week)

ACC Management Group • Milwaukee, WI

1d • Onsite

About The Position

ACC Management Group is seeking a dependable, organized, customer-service-oriented Part-Time Assistant Community Manager to assist with daily operations at an affordable housing community. The position is 24 hours per week and requires previous property management experience, preferably with Project-Based Section 8 housing. The role supports leasing, resident relations, rent collection, move-ins and move-outs, income certifications and recertifications, resident-file maintenance, HUD compliance, maintenance coordination, property inspections, and administrative work for the Community Manager.

The Assistant Community Manager works in a professional office environment and travels to assigned properties using personal transportation, as well as periodically to corporate-arranged trainings and meetings. This position has no supervisory responsibilities. ACC describes its workplace values as Teamwork, Accountability, Empowerment, Open Communication, and Flexibility, and identifies itself as an equal opportunity workplace.

Requirements

• High school diploma or equivalent required.
• Previous customer service experience required.
• Knowledge and experience in an office or clerical setting.
• Proficiency with computer applications for word processing, spreadsheets, databases, and presentations, including MS Outlook, Word, and Excel.
• Maintain a valid driver's license with an acceptable driving record.
• Flexibility with working hours and availability for later hours or Saturdays as needed.
• Ability to prioritize and manage time efficiently.
• Excellent verbal and written communication skills.
• Goal-oriented and able to work as a team player.
• Ability to work independently under tight deadlines.
• Professional and respectful appearance and interactions.
• Ability to lift up to 25 pounds unassisted as needed.
• Ability to travel to assigned property locations using personal transportation and periodically attend corporate-arranged trainings and meetings.
• Ability to perform the physical demands of the job, including regularly talking or hearing and frequently standing, walking, bending, climbing, and using full hand range of motion and finger dexterity; ability to reach with hands and arms.

Nice To Haves

• 1–2 years of leasing or property management experience preferred; the posting also states that previous property management experience is required.
• Experience with OneSite software is a plus.
• Experience with Project-Based Section 8 housing is preferred.

Responsibilities

• Ensure complexes and vacant units are ready for showings and move-in dates.
• Communicate property features and amenities to prospects, answer questions, conduct showings, and assist walk-in visitors during office hours.
• Address resident concerns and maintenance requests in a timely manner.
• Process applicant, recertification, renewal, and lease paperwork in accordance with company policies and Fair Housing requirements.
• Generate, distribute, and monitor renewal notices and follow up as needed.
• Coordinate lease paperwork for move-ins and move-outs.
• Collect rent according to company procedures and policies.
• Assist with delinquency matters and reporting.
• Maintain resident relations while applying company and community policies, and assist the Community Manager with resident relations.
• Maintain relationships with vendors, suppliers, and professionals servicing the company or property.
• Record and document resident correspondence as appropriate.
• Report and document accidents and emergencies to the Community Manager in a timely manner.
• Maintain resident files and confidential information securely and in compliance with company policies and fair housing law.
• Recommend and assist with marketing efforts and strategy implementation.
• Maintain current knowledge of assigned property descriptions and classifications.
• Stay current on and adhere to Fair Housing laws, policies, and practices and ACC Management Group procedures.
• Provide administrative support to the Community Manager and assist with property operations, inspections, and compliance requirements.

Benefits

• Competitive pay with bonus opportunities.
• Company-sponsored medical HRA plans for employees working 30 or more hours per week.
• Voluntary dental and vision coverage for employees working 30 or more hours per week.
• Short-term disability, long-term disability, and life insurance options for employees working 30 or more hours per week.
• Company-paid $25,000 life insurance policy for employees enrolled in short- and long-term disability, available to employees working 30 or more hours per week.
• 401(k) eligibility for full-time and part-time employees after six months of employment, with company matching contributions of 25% of the first 5% of eligible compensation and full vesting after three years.
• Paid time off provided up front.
• 10 paid holidays, including a floating holiday and a birthday holiday.
• Free Employee Assistance Program for all employees, including full-time and part-time team members, with no enrollment required.

What This Job Offers

• Job Type: Part-time
• Career Level: Entry Level
• Education Level: High school or GED