Community Manager [14 hours per week]

ACC MANAGEMENT GROUP, INC. • Mount Horeb, WI

1d • Onsite

About The Position

ACC Management Group is hiring a part-time Community Manager for Wright Place in Mount Horeb, Wisconsin, for 14 hours per week. The role suits someone with customer service, office administration, or property management experience who enjoys working with people and coordinating property operations. Affordable housing experience is a plus, and the position offers the potential to grow to 32 hours per week in Spring 2027 with an additional property assignment.

The Community Manager oversees resident and prospect communications, leasing and renewal paperwork, rent collection, property records, vendor relationships, maintenance activity, and on-site staff. The role also supports marketing, budgeting, deposits, reports, and compliance with company policies and Fair Housing requirements. The position operates in a professional office environment and requires travel to assigned properties, trainings, and meetings.

Requirements

• High school diploma or equivalent.
• 1–2 years of property management or related industry experience.
• Proficiency with word processing, spreadsheets, databases, and presentation software, including Microsoft Outlook, Word, and Excel.
• Valid driver's license with an acceptable driving record.
• Ability to physically inspect properties.
• Flexibility with working hours and availability for later hours or Saturdays as needed.
• Ability to prioritize and manage time efficiently.
• Excellent verbal and written communication skills.
• Strong customer service skills and the ability to handle complaints positively and efficiently.
• Goal-oriented and a team player.
• Ability to work independently under tight deadlines.
• Professional appearance and respectful interactions.
• Ability to lift up to 25 pounds unassisted as needed.
• Ability to supervise on-site staff, including maintenance technicians, assistant community managers, leasing agents, and cleaners.
• Ability to travel to assigned property locations using personal transportation and to periodic trainings and meetings arranged by the Corporate office.

Nice To Haves

• Knowledge of project-based Section 8 or Section 42.
• Knowledge of Fair Housing laws.
• Experience with OneSite software.
• Affordable housing experience.

Responsibilities

• Prepare complexes and vacant units for showings and move-in dates; communicate property features and amenities to prospects, answer questions, and conduct unit showings.
• Greet walk-in visitors during office hours and address their needs, questions, or complaints.
• Respond to resident concerns and maintenance requests in a timely manner.
• Process applicant, recertification, renewal, move-in, and move-out paperwork according to company policies and Fair Housing requirements.
• Generate, distribute, monitor, and follow up on renewal notices.
• Collect rent and handle delinquency matters and related reporting according to company procedures.
• Maintain resident relations, address resident concerns, and uphold company and community policies.
• Maintain relationships with vendors, suppliers, and other property service professionals.
• Document resident correspondence and report and document accidents and emergencies.
• Secure and maintain resident files and confidential information, maintenance files and binders, accounting records, budget materials, and marketing binders.
• Oversee maintenance activity performed by employees and independent contractors.
• Manage on-site property employees by providing training, guidance, and coaching.
• Make recommendations and assist with marketing strategy implementation.
• Maintain current knowledge of assigned property descriptions and classifications, and stay current with and follow Fair Housing laws and company policies.
• Coordinate and review the following year's budget with the Regional Manager for approval.
• Coordinate bank deposits as needed.
• Complete assigned reports and projects for the Regional Manager by required deadlines.

Benefits

• Competitive pay with bonus opportunities.
• Company-sponsored medical HRA plans.
• Voluntary dental and vision coverage for employees working 30 or more hours per week.
• Short-term disability, long-term disability, and life insurance options for employees working 30 or more hours per week.
• Company-paid $25,000 life insurance policy for employees enrolled in short-term and long-term disability, available to employees working 30 or more hours per week.
• 401(k) eligibility for full- and part-time employees after six months, with a company match of 25% of the first 5% of eligible compensation and full vesting after three years.
• Paid time off provided up front.
• 10 paid holidays, including a floating holiday and a birthday holiday.
• Free Employee Assistance Program for all employees, with no enrollment required.

What This Job Offers

• Job Type: Part-time
• Career Level: Mid Level
• Education Level: High school or GED