Community Manager

Morgan Properties•Liverpool, NY

24d

About The Position

Morgan Properties is seeking a Community Manager to execute daily community operations, support resident experience, and ensure community standards are consistently met. The role owns key operational and administrative processes and partners with the Area Community Manager to execute priorities effectively across the community. The Community Manager supports resident engagement and leasing across the full resident lifecycle, from applications and move-ins to move-outs, lease renewals, and retention. The position also handles property inspections, resident accounts and financial administration, and coordination with on-site teams and support partners.

Requirements

Strong organizational skills and the ability to manage multiple priorities and follow through on tasks.
High attention to detail and the ability to manage processes accurately.
Customer service mindset and strong problem-solving ability.
Comfort working cross-functionally in a support or coordination role.
Valid driver’s license.

Nice To Haves

Experience in property management or customer service management.

Responsibilities

Resolve complex resident concerns, including legal matters, with professionalism and sound judgment.
Manage the resident lifecycle, including applications, move-ins and move-outs, lease renewals, and retention efforts.
Support leasing activity and provide a consistent experience for prospective and current residents.
Conduct property inspections, monitor curb appeal, and ensure safety and compliance standards are met.
Manage resident accounts, collections, ledgers, and financial reporting accurately and on time.
Track occupancy, revenue, and leasing activity, keeping data current and aligned with community goals.
Follow established processes and escalate issues when additional support or direction is needed.
Partner with the Area Community Manager to execute operational priorities and community initiatives.
Coordinate with on-site teams and support partners to complete tasks efficiently and on time.
Manage competing priorities, maintain follow-through, and contribute to a professional, service-driven environment through reliable execution and communication.