Community Manager

Avanath • Los Angeles, CA

21d • $33 - $35

About The Position

The Community Manager oversees an assigned community efficiently and profitably while fostering resident and associate satisfaction and well-being in alignment with company and owner goals. The role calls for professionalism, positive engagement, strong relationship-building, and a collaborative approach with residents, staff, vendors, regulatory partners, and social services. The Community Manager listens and responds constructively to concerns, seeks appropriate organizational resources, and helps ensure residents and team members feel heard and valued.

The position leads resident relations and customer service, financial and operational performance, and on-site staff. It manages resident services and retention, budgets and financial reporting, leasing and occupancy goals, compliance, vendors, personnel performance and scheduling, and the condition and security of the community. The Community Manager is essential staff and is expected to report to work and follow safety and business protocols. The role involves regional travel and frequent use of a computer, keyboard, mouse, and phone.

Requirements

• 5–7 years of experience in the property management industry.
• At least 2 years of experience as a community or property manager.
• Demonstrated ability to de-escalate and respond to resident concerns.
• Proven effective and efficient leadership experience.
• Knowledge of LIHTC and Tax Credit qualifications.
• Strong interpersonal, verbal, and written communication skills.
• Ability to interact effectively with senior executives.
• Ability to work well under time and other constraints.
• Professional presentation and appearance.
• Familiarity and ability with Microsoft Office (Word, Excel, and PowerPoint), the internet, and email.

Responsibilities

• Ensure a positive resident experience throughout the resident life cycle, from move-in through move-out.
• Establish systems to provide resident services, acknowledge complaints promptly, and take action to address them.
• Advocate for residents by communicating concerns to senior leadership and serve as a resource for issues affecting community living.
• Manage resident events and retention programs; refer residents to appropriate services and agencies when needed.
• Maintain secure, confidential files for each resident.
• Regularly review the community budget comparison and understand the community’s financial health.
• Support financial growth through marketing and leasing new and turnover units and developing additional revenue lines.
• Manage and execute budgets, rent rolls, projections, and occupancy goals; implement a system to achieve 0% rent delinquency.
• Prepare accurate monthly reports and financial statements on time.
• Prepare the Property Annual Operating Budget with the Regional Manager and submit subsidy vouchers when applicable.
• Oversee large capital projects and coordinate communication across departments when applicable.
• Set immediate and long-term goals for team members and coordinate on-site operations, including budgets, compliance, vendors, contractor work, rent collections, and accounts payable.
• Provide regular feedback, training, and development; promote collaboration, inclusivity, trust, and transparency.
• Communicate with residents, the community, agencies, owners, and team members.
• Assess employee performance, recognize strong performance, and address poor performance by setting clear expectations.
• Respond to team-member concerns, maintenance conditions, resident problems, security breaches, and emergencies.
• Create and supervise personnel schedules to support operational efficiency.
• Maintain the community’s curb appeal.
• Conduct business in accordance with company policies, Fair Housing, the Americans with Disabilities Act, and other laws applicable to the apartment industry.
• Meet local, state, and federal compliance and eligibility requirements; follow employee and management handbooks.
• Address potential housing violations and liability concerns and seek Regional Manager approval or guidance within specified parameters.

Benefits

• Health insurance
• Dental insurance
• Vision insurance
• 401(k)
• Personal time off
• Paid holidays
• Opportunities for learning and development through online training platforms, classes, and one-on-one coaching
• Growth based on achievement and emphasis on internal promotion
• Flexible work schedules to accommodate employees’ varying needs

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: No Education Listed