Community Manager

The Michaels Organization•Louisville, KY

20d•Onsite

About The Position

The Community Manager has full on-site, day-to-day responsibility for property management activities and ensures that properties are maintained in good physical condition and stable fiscal operation, providing residents with a clean and well-maintained community. The role oversees all phases of property operations, including leadership and direction of staff, budget preparation and control, administration, property maintenance, leasing and collections, financial and administrative reporting, resident relations, and control of the property’s financial resources and assets. The Community Manager manages, trains, and supports property employees; oversees leasing, compliance, finances, contractors, inspections, and resident services; and ensures that property operations follow company policies and applicable laws. The position works primarily in an office environment, with regular property inspections and interactions with residents and prospective residents. Evening and weekend work and on-call emergency or maintenance response may be required.

Requirements

At least two years of experience in multi-family residential property management.
Multi-family residential leasing experience.
High school diploma or equivalent.
Ability to obtain required certifications or licenses within one year, when required.
Professional appearance and ability to resolve conflicts professionally.
Strong organizational skills, attention to detail, and ability to maintain accurate, legible financial records.
Valid driver’s license, driving record, and vehicle in most cases; exceptions may apply.

Nice To Haves

Experience directly supervising employees.
Accredited Resident Manager designation or similar.
Accounting, financial, and administrative background.
Tax Credit, Section 8, and/or public housing experience.
Two or more years of college.

Responsibilities

Manage, direct, train, and promote the safety of employees assigned to the property; assess emergencies and respond with sound judgment when management support is unavailable.
Hire approved staff, conduct performance evaluations, recommend salary increases, and counsel, discipline, or terminate employees as appropriate under company policy.
Establish work schedules and assignments, and approve and schedule paid and unpaid staff time off.
Train staff in safe operating procedures and report accidents and emergency situations to appropriate personnel.
Develop and execute marketing campaigns for rental units; conduct property and unit tours; prepare, process, modify, and sign leases and related forms; and monitor competition and market conditions.
Ensure residents meet applicable eligibility and compliance requirements and address non-compliance promptly.
Assist with preparing and implementing the annual budget; maintain accurate financial records, payroll records, bank deposits, and cash accounts; and maintain required vacancy reports.
Supervise outside contractors, assess property needs, negotiate vendor contracts, and ensure work is completed on schedule.
Direct and participate in move-in and move-out processes and agency inspections.
Work with residents, resident organizations, and resident services providers to address issues, make improvements, and maintain positive relations.
Follow company accounting and operations directives, policies, and procedures.
Inspect the property, document deficiencies, and make improvements or take other required actions.
Obtain required company, state, or agency certifications or licenses within the first year of employment and remain current with applicable laws, policies, and certifications.
Perform other duties as assigned.