Community Manager

The Michaels Organization•Louisville, KY

21d•$20,000 - $22,092•Onsite

About The Position

The Community Manager has full on-site day-to-day responsibility for all property management activities and ensures that the property remains in good physical condition and maintains stable fiscal operations, providing residents with a clean and well-maintained community. The role oversees all phases of property operations, including staff leadership, budget preparation and control, administration, property maintenance, leasing and collections, financial and administrative reporting, resident relations, and management of the property's financial resources and assets. The Community Manager works with residents, staff, resident organizations, service providers, agencies, and outside contractors. The position is primarily in an office environment, with duties that also involve meeting residents in their units, showing units, inspecting the property, and sometimes climbing stairs in a multi-story facility. Evening and weekend work and on-call responses to emergencies or maintenance situations may be required.

Requirements

At least two years of experience in multifamily residential property management.
Multifamily residential leasing experience.
High school diploma or equivalent.
Ability to obtain required certifications or licenses within one year.
Professional appearance and ability to resolve conflicts professionally.
Strong organizational skills, attention to detail, and ability to maintain accurate and legible financial records.
Valid driver's license, acceptable driving record, and vehicle in most cases; exceptions may apply.

Nice To Haves

Direct employee supervision experience.
Accredited Resident Manager designation or similar.
Accounting, financial, and administrative background.
Tax Credit, Section 8, and/or public housing experience.
Two or more years of college.
Required certifications or licenses.

Responsibilities

Manage, direct, train, and promote the safety of employees assigned to the property; assess critical or emergency situations and respond with sound judgment.
Hire staff for approved vacancies, conduct training and performance evaluations, recommend salary increases, and counsel, discipline, or terminate employees in accordance with company policy.
Establish work schedules, assign routine and emergency work, and approve and schedule staff time-off requests.
Train staff in safe operating procedures and accurately report accidents and emergency situations.
Create and execute marketing campaigns for rental units, conduct property and unit tours, prepare and sign leases and related forms, and adjust business and marketing practices in response to competition and market conditions while maintaining legal compliance.
Ensure residents meet applicable local, state, and federal eligibility and compliance requirements, and address non-compliant issues promptly.
Assist with preparing and implementing the annual budget; maintain accurate financial records, including payroll, bank deposits, and property cash accounts; and maintain required vacancy reports.
Supervise outside contractors, assess physical needs, negotiate vendor contracts, and ensure work is completed by agreed deadlines.
Direct and participate in move-in and move-out processes and agency inspections.
Work with residents, resident organizations, and resident services providers to address issues, make improvements, and maintain positive relations.
Comply with company accounting and operations directives, policies, and procedures.
Inspect the property regularly, record deficiencies, make improvements, and take required action under company guidelines.
Obtain required company, state, or agency certifications or licenses within the first year of employment and remain current with applicable laws and certification requirements.
Perform other duties as assigned.