Community Manager

RPM Living • Austin, TX

13d • Onsite

About The Position

The Community Manager oversees all business operations at an apartment community. The role leads and develops property staff, manages financial reporting and budgets, promotes resident satisfaction and retention, supports leasing and revenue goals, and maintains effective relationships with property owners. The position requires strong leadership, communication, resident relations, and organizational skills. It is based on site, primarily in an office setting, with occasional outdoor work and a flexible schedule that includes weekdays, nights, and weekends as needed.

Requirements

• Bachelor's degree from a four-year college or university, or 1–2 years of relevant experience, or an equivalent combination of education and experience.
• At least 3 years of related multifamily property management experience.
• Strong leadership and management skills.
• Team-oriented, professional, and effective communication skills.
• Proficiency in Microsoft Office Suite and property management software.
• Ability to meet physical requirements that may include sitting for extended periods, climbing stairs, reading documents and screens, hearing and understanding verbal communications, occasionally lifting or carrying items weighing up to 20 pounds, and operating office equipment.
• Ability to work a flexible schedule, including weekdays, nights, and weekends (including Saturdays and Sundays), as needed to meet business needs.
• Successful completion of a background check, as required by local and federal law.

Nice To Haves

• High-rise experience preferred.
• A valid driver's license is preferred; candidates without a license may be provided a liability waiver, as applicable.

Responsibilities

• Lead property staff, including interviewing candidates, overseeing onboarding and training, approving timesheets, and conducting quarterly discussions and annual assessments in accordance with company policies and standards.
• Drive the team to achieve performance indicators, provide feedback to underperforming associates, and manage disciplinary actions in collaboration with HR.
• Conduct ongoing training for office staff on leasing paperwork, workplace safety, and daily operational needs.
• Motivate associates through recognition programs, training, and team-building activities.
• Assist with budget preparation and ensure adherence to approved budgets.
• Complete month-end and year-end financial reporting and provide monthly budget variance reporting within +/- 10% per line item.
• Promote resident satisfaction and retention by responding promptly to complaints, questions, and requests and taking appropriate steps to resolve service issues.
• Work with the property maintenance team to ensure resident service requests are addressed promptly and completed to company standards.
• Provide excellent customer service and maintain high resident-service standards.
• Analyze and interpret market and economic trends and partner with marketing to implement short- and long-range leasing strategies that support occupancy and revenue goals.
• Follow eviction procedures, including notice requirements, court representation, and facilitating proceedings as needed.
• Manage client and owner relationships by meeting with owners, conducting property tours, providing updates, and responding to requests.

Benefits

• Weekly pay for associates working onsite at an apartment community.
• Comprehensive healthcare coverage available for full-time, regular associates.
• Employer-paid employee assistance, mental health, and wellness programs.
• Ancillary benefits, including critical illness, hospital indemnity, and accident insurance.
• 401(k) with company match.
• Professional development, career growth, and role-based learning plans.
• Diversity, Equity, Inclusion and Belonging (DEIB) initiatives and Employee Resource Groups (ERGs).
• Paid time off, floating holidays, and volunteer days.
• Discounts on Costco membership, movie tickets, health and wellness, entertainment, and travel.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager