Community Manager - Cobia Cove

Dominium•Holiday, FL

20h•Onsite

About The Position

Dominium is seeking a motivated Community Manager to join their team at Cobia Cove, a 228-unit apartment community in Holiday, FL. The role involves managing property operations to maximize occupancy, collections, physical appearance, resident retention, and compliance. The Community Manager will establish and maintain a pleasant atmosphere and positive resident relations, ensuring professionalism and rapport. This position is responsible for the day-to-day operations of the property and may require fulfilling duties of other open positions, including caretaking, housekeeping, groundskeeping, and light maintenance, to ensure the physical curb appeal and cleanliness of the community. The role also involves acting as a liaison between corporate staff and on-site management/maintenance, managing staff performance, processing applicant screenings, handling move-ins/move-outs, collecting rent, managing evictions, and ensuring all maintenance requests are handled promptly. The Community Manager will also supervise outside contractors and vendors, enforce company policies, and stay current with relevant laws and regulations.

Requirements

2-year degree in a related field or equivalent combinations of education and experience.
Three years of multifamily property management experience required.
Proficient in MS Office Suite (Word, Excel, Outlook).
Strong verbal and written communication skills (English).
Ability to speak in front of groups of people.
Must be reliable.
Exceptional time management and organizational skills.
Must be able to think independently.
Must be able to work with minimal supervision.
Must be able to coach, mentor, and manage others.

Nice To Haves

4-year degree preferred.
Accredited Residential Manager (ARM), Certified Occupancy Specialist (COS), Resident Apartment Manager (RAM), or similar designation preferred.
Tax credit experience preferred.
Accounting and administrative background preferred.
Yardi experience preferred.
Ability to speak a second language is a plus.

Responsibilities

Manages daily operations and may fulfill duties of open positions (caretaking, housekeeping, groundskeeping, light maintenance).
Acts as a liaison between corporate staff and on-site management/maintenance.
Meets with staff to discuss business, including occupancy goals, renewals, and projections.
Prepares and conducts employee orientation and training.
Conducts performance reviews and makes recommendations for salary increases/advancement.
Hires and terminates employees in accordance with company policy and legal requirements.
Maintains employee records for attendance, PTO, and performance management.
Works with residents to establish good communication and resident retention programs.
Resolves resident issues fairly and in a timely fashion.
Follows Dominium purchase order and purchasing procedures.
Oversees and adheres to all appropriate company accounting directives.
Works within the established budget and notifies management of any possible variations.
Collects rent and all monies due on the first of the month, implementing thorough collection procedures.
Handles eviction processes and sends files to collection agencies.
Manages all details of move-ins and move-outs, including unit inspection checklists.
Reviews move-out charges to maximize chargebacks.
Processes applicant files for screening in accordance with designated housing programs.
Reports accidents and emergency situations immediately.
Addresses and corrects internal and external audit findings.
Maintains and documents all community records, files, and reports in the property management database.
Conducts monthly safety meetings with all staff.
Responds to internet leads and reviews weekly traffic reports, closing ratios, renewal opportunities, and guest card follow-up.
Reviews and signs all lease agreements.
Ensures all maintenance requests are handled promptly and efficiently.
Continuously inspects the property for improvements, recording deficiencies and taking necessary action.
Ensures the property is in a presentable condition at all times.
Reviews work order response time and follows up with residents.
Ensures office procedures are followed and completed in a timely manner.
Checks important audit issues daily (key boxes, staff appearance, job postings, etc.).
Supervises all outside contractors or vendors working on the property.
Enforces the Employee Handbook, Community Manager Expectations, Operations Policy and Procedure Manual, and other relevant manuals.
Stays current and knowledgeable of federal, state, and local laws and regulations.
Performs other duties as assigned by Area/Regional Manager.
Supervises all site personnel.
Trains and/or is responsible for work performed by staff members or contract vendors.
Establishes schedules and assigns necessary personnel to manage and maintain the community.