Community Manager

SG Communities•Greenville, NC

20d•$19 - $22•Onsite

About The Position

The Community Manager oversees the day-to-day operations of the assigned community by implementing policies, procedures, and practices that support sales, rent collection, low delinquencies, timely completion of maintenance projects, and well-maintained communities. The role aims to provide excellent resident service while supporting the growth and stability of the company. The Community Manager represents the company to residents, clients, partners, and employees; addresses resident concerns; manages maintenance staff; sells new and, when applicable, refurbished homes; monitors community conditions and compliance with park rules; and completes required reporting and resident documentation. The position requires regular communication with internal and external contacts, predictable attendance, and after-hours emergency response. The schedule is five days per week, Monday through Friday, with occasional longer days and weekend or after-hours emergency calls.

Requirements

Must be able to work five days per week, Monday through Friday.
Must be capable of working up to 8 or more hours per day, with occasional longer days to meet potential residents after scheduled hours.
Must be capable of taking after-hours and weekend emergency calls and responding accordingly.
Must be capable of pushing, pulling, or lifting 25 or more pounds.
Must be able to occasionally climb, kneel, crouch, bend, or crawl.
Must be able to work outdoors and walk across communities in various weather conditions, remain on foot for extended periods, walk up and down stairs, and climb a ladder.
Must take applicable unpaid meal breaks or paid breaks if an hourly employee.

Responsibilities

Represent the company positively to clients, residents, partners, and employees.
Promote resident satisfaction, resolve guest concerns professionally, and escalate concerns to the district or regional manager when needed.
Sell new homes with a goal of 90 days and, if applicable, sell refurbished homes.
Manage maintenance staff and ensure maintenance issues are addressed promptly.
Manage delinquencies toward a goal of 10%, with an ultimate goal of keeping them below 5%.
Regularly inspect the community, maintenance, grounds, and operational areas; uphold community standards and cleanliness; and ensure residents follow park rules and keep their properties clean.
Regularly inspect vacant homes.
Provide regular reports to the District and Regional Manager.
Ensure resident documents for pad rentals, lease-to-own arrangements, rentals, and community rules are completed accurately and on time.
Complete reporting through Saratoga Group software platforms, including Google Apps, Asana, and Rent Manager.
Communicate effectively, verbally and in writing, with people throughout the organization and with external partners.
Take after-hours emergency calls and respond accordingly.
Maintain regular and predictable attendance.
Perform other customary or assigned duties as directed by the Employer.

Benefits

Medical insurance; the company pays 80% of the employee premium.
Dental insurance.
Vision insurance.
Company-paid $25,000 basic life insurance policy.
Additional term life coverage available at group rates.
Voluntary critical illness and accident insurance options.
401(k).
Two weeks of paid vacation.
One week of paid sick time.
10 paid holidays.
Paid day off for the employee's birthday.
Employee anniversary recognition and bonus.
Employee of the Quarter program, including $50 per nominee and $500 for winners (three winners).
Employee referral program: $250 for referring a candidate who is hired and remains in place for 90 days.
Commissions program for certain community-based positions.
Free lot rent for community managers and maintenance employees who live on site.