Community Manager

RPM Living • Morton Grove, IL

2d • Onsite

About The Position

The Community Manager oversees all business operations at an apartment community. The role leads property staff and supports resident relations, financial performance, leasing, and owner relationships. The successful candidate communicates effectively, demonstrates strong interpersonal and leadership skills, and is dependable, professional, and collaborative.

This is an on-site role, primarily in an office setting, with occasional outdoor work. A flexible schedule is required, including weekdays, nights, and weekends as needed to meet business needs. The position may involve extended desk work, climbing stairs, and occasionally lifting or carrying items weighing up to 20 pounds.

Compensation is $80,000–$85,000 annually, plus bonus. Employment is contingent on successful completion of a background check as required by applicable local and federal law. A valid driver’s license is preferred; candidates without one may be provided a liability waiver, as applicable.

Requirements

• Bachelor’s degree from a four-year college or university, or 1–2 years of relevant experience, or an equivalent combination of education and experience.
• At least 3 years of related multifamily property management experience.
• Strong leadership and management skills.
• Team-oriented, professional, and effective communication skills.
• Proficiency in Microsoft Office Suite and property management software.
• Ability to sit for extended periods while working at a desk, climb stairs, read documents and computer screens, and hear and understand verbal communications in person and via phone or computer.
• Ability to occasionally lift or carry files or office supplies weighing up to 20 pounds.
• Ability to operate a computer, keyboard, mouse, and other office equipment.
• Flexible schedule, including weekdays, nights, and weekends as needed.
• Successful completion of a background check as required by applicable local and federal law.

Nice To Haves

• A valid driver’s license is preferred.

Responsibilities

• Lead property staff, including interviewing candidates, overseeing onboarding and training, approving timesheets, and conducting quarterly discussions and annual assessments in accordance with company policies and standards.
• Drive team performance against indicators, provide feedback to underperforming associates, and manage disciplinary actions in collaboration with HR.
• Conduct ongoing training for office staff on leasing paperwork, workplace safety, and daily operational needs.
• Motivate associates through recognition programs, training, and team-building activities.
• Assist in preparing budgets and ensure adherence to approved budgets.
• Complete month-end and year-end financial reporting and provide monthly budget variance reporting within +/- 10% per line item.
• Promote resident satisfaction and retention by responding promptly to complaints, questions, and requests and taking appropriate action to resolve service issues.
• Collaborate with the property maintenance team to ensure resident service requests are handled promptly and completed to company standards.
• Provide excellent customer service and maintain high standards for resident service.
• Analyze and interpret market and economic trends and partner with marketing on short- and long-range leasing strategies to meet occupancy and revenue goals.
• Follow eviction procedures, including notice requirements, court representation, and facilitating proceedings as needed.
• Manage client and owner relationships by meeting with owners, conducting property tours, providing updates, and responding to requests.

Benefits

• Weekly pay for associates working onsite at an apartment community.
• Comprehensive healthcare coverage available for all full-time, regular associates.
• Employer-paid employee assistance, mental health, and wellness programs.
• Ancillary benefits, including critical illness, hospital indemnity, and accident insurance.
• 401(k) with company match.
• Opportunities for professional development, career growth, and role-based learning plans.
• Diversity, Equity, Inclusion and Belonging initiatives and Employee Resource Groups.
• Paid time off, floating holidays, and volunteer days.
• Discounted perks, including Costco membership, movie tickets, health and wellness, entertainment, and travel discounts.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager