Community Manager

The Michaels Organization•South Park Township, PA

21d•$42,000 - $45,000•Onsite

About The Position

The Community Manager has full on-site, day-to-day responsibility for property management activities and ensures that assigned properties are maintained in good physical condition and operate with fiscal stability, providing residents with a clean, well-maintained community. The role oversees all phases of property operations, including staff leadership, budget preparation and control, administration, maintenance, leasing and collections, financial and administrative reporting, resident relations, and stewardship of property finances and assets. The position manages and directs property employees, oversees hiring and training, schedules work, and responds to emergency situations. It leads leasing and marketing activities, ensures resident eligibility and compliance, maintains financial records, supervises contractors, coordinates move-in and move-out processes and inspections, and works with residents and service providers to address issues and improve the community. The role also requires ongoing property inspections and compliance with company policies, applicable laws, and required certifications.

Requirements

At least two years of experience in multifamily residential property management.
Multifamily residential leasing experience.
High school diploma or equivalent.
Required certifications or licenses, or the ability to obtain them within one year.
Professional appearance and ability to resolve conflicts professionally.
Strong organizational skills, attention to detail, and ability to maintain accurate, legible financial records.
Valid driver's license, acceptable driving record, and vehicle in most cases; exceptions may apply.

Nice To Haves

Experience directly supervising employees.
Accredited Resident Manager designation or similar credential.
Accounting, financial, and administrative background.
Tax Credit, Section 8, or public housing experience.
Two or more years of college.
Required certifications or licenses.

Responsibilities

Manage, direct, train, and promote the safety of property staff; assess emergencies and make sound decisions when management support is unavailable.
Hire for approved open positions, train staff, conduct performance evaluations, recommend salary increases, and counsel, discipline, or terminate employees in accordance with company policy.
Establish work schedules and assign routine and emergency work; approve and schedule staff time-off requests.
Train staff in safe operating procedures and report accidents and emergencies to appropriate personnel.
Create and execute rental-unit marketing campaigns, promote and show the property and units, prepare and sign leases and related forms, monitor market conditions, and adjust business and marketing practices as needed while complying with applicable laws.
Ensure residents meet eligibility and compliance requirements established by applicable agencies and promptly address noncompliance.
Assist with preparing and implementing the annual budget; maintain accurate financial records, payroll records, bank deposits, cash accounts, and required vacancy reports.
Assess property needs, negotiate vendor contracts, supervise outside contractors, and ensure work is completed by agreed deadlines.
Direct office and maintenance staff in move-in and move-out activities and agency inspections.
Work with residents, resident organizations, and resident service providers to resolve issues, make improvements, and maintain positive relations.
Comply with company accounting and operations directives, policies, and procedures.
Inspect the property, document deficiencies, make improvements, and take required action under company guidelines.
Obtain required company, state, or agency certifications or licenses within the first year of employment and remain current with applicable laws, policies, and certification requirements.
Perform other duties as assigned.