Community Manager

JLL • Los Angeles, CO

21d • $75,000 - $85,000 • Onsite

About The Position

The Community Manager curates the daily workplace experience at an assigned client site, creating a welcoming, productive, and community-focused environment. As the onsite ambassador for the experience team, this role combines hospitality with operational stewardship, anticipates employee needs, addresses workplace issues proactively, and coordinates cross-functional partnerships to support seamless service delivery.

The role serves as a primary point of contact for employees, guests, and vendors; maintains workplace readiness; coordinates community programs and events; tracks service requests; communicates workplace updates; and manages site-level budgets, inventories, and documentation. The position is onsite in Los Angeles, California. JLL does not provide visa sponsorship; candidates must be authorized to work in the United States without sponsorship. Applications are accepted on an ongoing basis until a candidate is identified.

Requirements

• 1–2 years of experience in hospitality, community management, employee experience, or a customer-facing workplace role.
• Strong written and verbal communication skills and the ability to communicate effectively with employees, vendors, and partners.
• Ability to work independently, proactively identify onsite needs, and take ownership of tasks through resolution.
• Excellent organizational skills and attention to detail, with comfort managing multiple priorities in a fast-paced environment.
• Proficiency in Microsoft Office Suite, including Teams, Excel, PowerPoint, Word, and Outlook.
• Ability to balance high-touch hospitality with day-to-day operational and administrative responsibilities.
• Must be authorized to work in the United States without visa sponsorship.

Nice To Haves

• Bachelor's degree in hospitality, business, communications, or a related field.
• Experience coordinating vendors, workplace services, or facilities-related activities.
• Prior experience planning, tracking, and executing employee events or community engagement programs.
• Comfort learning and using specialized workplace technology, ticketing platforms, and visitor management systems.
• Familiarity with tracking event participation metrics and collecting employee experience feedback.
• Proficiency with Google Suite platforms in addition to Microsoft Office.

Responsibilities

• Serve as the primary point of contact and hospitality anchor, greeting and assisting employees, guests, and vendors and resolving day-to-day workplace needs.
• Conduct routine walkthroughs to maintain readiness across meeting rooms, collaboration areas, kitchens, and common spaces.
• Coordinate and execute onsite community programming, employee engagement activations, and event logistics, including setup and post-event reset.
• Submit, track, and follow up on workplace service requests and work orders through ticketing systems in partnership with Facilities and AV/IT teams.
• Draft and distribute workplace communications about events, amenities, building updates, and service interruptions.
• Manage site-level budgets for supplies, amenities, and small-scale programming while maintaining accurate inventories and site documentation.

Benefits

• 401(k) plan with matching company contributions
• Comprehensive medical, dental, and vision care
• Paid parental leave at 100% of salary
• Paid Time Off and Company Holidays
• Early access to earned wages through Daily Pay
• Supportive culture and comprehensive benefits package prioritizing mental, physical, and emotional health

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed