Community Manager

MMS Group•Westerville, OH

3d•$60,000 - $65,000

About The Position

The Community Manager leads the operational, financial, and cultural performance of a residential property. The role is responsible for resident and customer satisfaction, team development, and property performance, while setting an example of GoldOller’s service standards. The manager oversees daily operations, coaches and develops the site team, and addresses performance challenges with actionable improvement plans and communication to leadership. The position may earn monthly bonuses. Responsibilities span budgeting and financial reporting, property inspections and compliance, team hiring and development, resident engagement and leasing, and maintenance and asset preservation. The manager works with regional and asset leadership, maintenance staff, vendors, residents, and external partners to keep the community operating effectively and in compliance with company policies and applicable laws.

Requirements

High school diploma or GED.
1–3 years of residential property management experience as a Community Manager or in a similar role.
1–3 years of multifamily housing experience.
Experience with OneSite.
Demonstrated property management success and strong financial, leasing, marketing, and resident-relations skills.
Proficiency with Microsoft Office and RealPage systems, including OneSite, AIRM, and Ops Technology.
Strong understanding of Fair Housing, ADA, FCRA, OSHA, landlord-tenant laws, and applicable state and local codes.
Strong leadership, coaching, and team-building abilities.
Excellent conflict-resolution, multitasking, organizational, communication, and problem-solving skills.
Ability to build effective relationships with peers, leadership, residents, and external partners.
Ability to lift, push, or pull up to 40 pounds.
Valid driver’s license and reliable personal vehicle.
Ability to work one weekend per month.
Ability to travel to other sites, including out-of-state and overnight travel, as needed.

Nice To Haves

Bachelor’s degree in Business or Marketing.
CAM or ARM certification.

Responsibilities

Prepare and monitor budgets; achieve occupancy and rental income goals, maintain bad debt at or below 2%, and manage expenses within budget.
Prepare, track, and report financial data, including payroll, overtime, petty cash, rent collection, delinquency, evictions, FAS, damages, and security deposit reconciliations.
Use required operational technologies, including RealPage products, to track performance, manage purchasing, maintain purchase order compliance, and ensure accurate real-time data.
Create improvement plans for performance challenges and communicate needs with the Regional Property Manager, Asset Manager, and DOO.
Walk, oversee, and inspect the property; document findings in applicable systems.
Complete move-in, move-out, vacancy, and annual unit inspections; enforce housing, safety, health, and local requirements; assess and post charges and issue resident notices.
Maintain a neat, organized leasing office and consistent office hours.
Attend management meetings, complete assigned training, and ensure team training compliance.
Immediately report liability and property incidents and submit workers’ compensation documentation on time.
Motivate and empower the site team, promote teamwork, and build a culture of accountability and continuous learning.
Recruit, onboard, retain, coach, and develop employees; conduct performance reviews, manage corrective action, and lead counseling or termination processes when necessary.
Lead weekly team meetings and consistently apply personnel and departmental policies.
Review and approve timecards, overtime, PTO, and attendance; ensure team members meet dress code and uniform requirements.
Maintain resident satisfaction through timely service, proactive communication, and conflict resolution.
Communicate resident notices, enforce community rules, create retention programs, host and attend events, and maintain a 40% or higher renewal ratio.
Manage compliant move-ins and move-outs and complete leases, renewals, and addendums.
Monitor, solicit, and respond to social media reviews according to brand standards.
Counsel delinquent residents and participate in court hearings or appeals as needed; refer residents to appropriate support agencies when appropriate.
Oversee leasing strategy, pricing, and renewals in line with leadership and AIRM guidance; ensure leasing teams meet closing-ratio and shopping-report targets.
Manage advertising and social media strategy, track competitors, conduct market surveys, and ensure resident-facing materials meet brand standards.
Ensure CRM is managed properly, including responding to unmanaged leads within 24 hours and following up on leads requiring attention.
Maintain occupancy by showing vacant apartments and following leasing procedures; complete approved applicant credit, criminal, and background checks.
Partner with maintenance leadership to ensure service requests are logged, addressed within 24 hours, and closed promptly; communicate delays to residents.
Oversee preventive maintenance, safety checklists, inspections, curb appeal, cleanliness, and safety, including OSHA and MSDS compliance.
Oversee make-ready work and vendor and contractor work related to building and grounds maintenance.
Ensure emergency-call availability personally or through designated team members.
Keep community-owned tools, materials, equipment, and shop areas clean, organized, and secure.
Perform additional duties as assigned.

Benefits

Potential to earn monthly bonuses.
12 paid holidays, plus a Celebrate YOU Day.
Up to 12 days of PTO in the first year, including vacation, personal, and sick time, increasing with tenure.
Medical, dental, and vision plans for employees and their families, starting the first of the month after 60 days of employment.
Company-paid Health Reimbursement Account.
Company-paid life insurance and Long-Term Disability coverage.
401(k) with a company match of 20 cents per dollar saved, on up to 5% of pay.
Paid maternity, adoption, and parental leave after two years of service.
Paid bereavement leave.
Company-paid certifications and licensing.
Complimentary access to GoldOller community amenities, including pools, fitness centers, and wellness classes.