Community Manager

ACC Management Group • Madison, WI

3d • Onsite

About The Position

ACC Management Group is seeking an experienced Community Manager to oversee Point Place Senior Apartments, a 54-unit senior community on Madison’s west side. The role manages day-to-day property operations, resident relationships, leasing and paperwork, compliance, vendors, maintenance activity, and on-site staff. The Community Manager works independently while collaborating with residents, vendors, team members, and the Regional Manager to keep the property organized and meet deadlines.

The position operates in a professional office environment and involves inspecting properties, traveling to assigned properties and periodic corporate trainings or meetings, and supervising on-site staff. ACC describes its mission as providing exceptional housing through partnerships for successful living, with a team grounded in teamwork, accountability, empowerment, open communication, and flexibility.

Requirements

• High school diploma or equivalent.
• 1–2 years of property management or industry-related experience.
• Proficiency with word processing, spreadsheets, databases, presentation software, and Microsoft Outlook, Word, and Excel.
• Valid driver’s license and acceptable driving record.
• Flexibility with working hours and availability for later hours or Saturdays as needed.
• Ability to prioritize, manage time efficiently, work independently under tight deadlines, and collaborate as a team player.
• Excellent verbal and written communication skills and strong customer service skills, including the ability to handle complaints positively and efficiently.
• Professional appearance and respectful interactions with others.
• Ability to physically inspect properties.
• Ability to lift up to 25 pounds unassisted as needed.
• Ability to travel to assigned properties using personal transportation and attend trainings and meetings arranged through the corporate office periodically throughout the year.

Nice To Haves

• Hands-on Section 8 and/or Tax Credit property management experience.
• Knowledge of project-based Section 8 or Section 42.
• Knowledge of Fair Housing laws.
• Experience with Onesite software.

Responsibilities

• Prepare complexes and vacant units for showings and move-in dates; communicate property features and amenities to prospects, answer questions, and conduct unit showings.
• Greet walk-in traffic during office hours and address residents’ concerns and maintenance requests in a timely manner.
• Process applicant, recertification, renewal, move-in, and move-out paperwork in accordance with company policies and Fair Housing requirements.
• Generate, distribute, and monitor renewal notices and follow up as needed.
• Collect rent and handle delinquency matters and related reporting according to company procedures and policies.
• Maintain resident relations, apply company and community policies, document resident correspondence, and secure confidential resident files.
• Maintain vendor and service-provider relationships.
• Report and document accidents and emergencies in a timely manner.
• Maintain maintenance files, binders, accounting records, budget materials, and marketing binders in a safe and secure area.
• Oversee and supervise maintenance activity performed by employees and independent contractors.
• Manage on-site property employees, including providing training, guidance, and coaching.
• Recommend and assist with marketing efforts and strategy implementation.
• Stay current on assigned property descriptions and classifications and comply with Fair Housing laws and company policies and procedures.
• Coordinate with the Regional Manager to plan and review the next year’s budget for approval.
• Coordinate bank deposits as needed.
• Complete reports and projects assigned by the Regional Manager by required deadlines.
• Physically inspect properties and travel to assigned property locations, trainings, and meetings.
• Supervise on-site staff, including maintenance technicians, assistant community managers, leasing agents, and cleaners.

Benefits

• Competitive pay with bonus opportunities.
• Company-sponsored medical HRA plans.
• Voluntary dental and vision coverage for employees working 30 or more hours per week.
• Short-term disability, long-term disability, and life insurance options for employees working 30 or more hours per week.
• Company-paid $25,000 life insurance policy when enrolled in short-term and long-term disability, for employees working 30 or more hours per week.
• 401(k) eligibility for full- and part-time employees after six months, with company match of 25% of the first 5% of eligible compensation and full vesting after three years.
• Paid time off provided up front.
• 10 paid holidays, including a floating holiday and a birthday holiday.
• Free Employee Assistance Program for all employees, with no enrollment required.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED