Community Manager - RD II - Willow Landing I & II - Palmyra, NY
About The Position
Bryten is seeking a motivated, customer-focused, and results-driven Community Manager to oversee the daily operations of Willow Landing I & II in Palmyra, New York. The role provides leadership, operational oversight, and strategic direction across two communities, with responsibility for meeting property performance goals and delivering exceptional resident experiences. The position requires regular on-site presence at assigned communities and travel between locations as needed. Community assignments, work locations, schedules, and hours may change based on business needs, operational requirements, or owner/client requests.
Requirements
- At least two years of multifamily property management experience.
- Strong leadership skills, including the ability to motivate, coach, and develop team members across multiple locations.
- Experience managing budgets, rent collections, accounts receivable, and property financial performance.
- Excellent customer service, communication, and conflict-resolution skills.
- Strong organizational abilities, attention to detail, and time-management skills.
- Ability to prioritize responsibilities and manage competing priorities across multiple communities.
- Professional verbal and written communication skills.
- High school diploma or GED.
- Proficiency with Microsoft Office Suite, including Outlook, Teams, Word, and Excel.
- Valid driver's license, current automobile insurance, and reliable transportation.
Nice To Haves
- Community management experience.
- Experience overseeing multiple properties, communities, or teams.
- Bachelor's degree in Business, Property Management, or a related field.
- Experience with Yardi, ResMan, OneSite, or other property management software.
- Knowledge of Fair Housing regulations and multifamily housing compliance requirements.
- Bilingual skills.
Responsibilities
- Lead and manage the daily operations of two communities, providing direction, support, and accountability for onsite team members.
- Manage property financial performance, including budgeting, rent collections, accounts receivable, and expense control across both communities.
- Drive occupancy, leasing, and resident retention goals through operational leadership and customer service.
- Prepare and review operational and financial reports, and communicate property performance, challenges, and opportunities to leadership.
- Coordinate with maintenance teams, vendors, and contractors to ensure the communities are well-maintained, compliant, and operating efficiently.
- Respond to resident concerns, resolve conflicts, and promote positive resident relations.
- Conduct regular property inspections to maintain curb appeal, safety standards, and regulatory compliance.
- Coach, develop, and support team members to foster engagement, accountability, and professional growth.
- Ensure compliance with Fair Housing regulations, company policies, and applicable local, state, and federal laws.
- Respond appropriately to emergencies and maintain community safety standards.
- Perform other duties as assigned.
Benefits
- Comprehensive medical plans with flexible coverage options for employees and their families.
- Dental insurance.
- Vision insurance.
- Health Savings Account (HSA) with employer contributions.
- 401(k) with company match.
- Life insurance options.
- Disability insurance options.
- Vacation time accruing from Day 1.
- Paid holidays and floating holidays.
- Wellness programs.
- Professional development and education opportunities.
- Supplemental benefits.
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What This Job Offers
Job Type
Full-time
Career Level
Manager
Education Level
High school or GED
