Community Manager II Night Manager - Cranes Landing, Lodi CA

Eden Housing•Lodi, CA

10d•$28 - $33•Onsite

About The Position

The Community Manager II is responsible, under the direction of the Property Supervisor, for the overall operation of the property and implementation of policies, procedures, and programs that support a well-managed community. The role oversees property upkeep, occupancy, leasing, resident relations, financial controls, regulatory compliance, office administration, and onsite staff. It promotes a supportive environment for residents, sound fiscal management, and effective teamwork among staff, residents, service coordinators, agencies, vendors, and visitors. The Community Manager II directly supervises one or more employees and may work with a Board of Directors where applicable. For an on-site Community Manager, the position also includes Night Manager duties in exchange for reduced-rent housing. These duties provide an after-hours management presence, secure common areas, monitor the property, and respond to emergencies. The Night Manager answers calls from 5:30 p.m. to 8:30 a.m. Monday through Friday and 24 hours on Saturdays, Sundays, and holidays, coordinating with on-call personnel and emergency services as needed. The role manages physical assets and maintenance; marketing, leasing, and occupancy; resident services and community relations; financial reporting and controls; regulatory files and reporting; property office administration; staff management; and housing program requirements. It prepares reports and budgets, oversees vendors and maintenance schedules, maintains records, ensures compliance with applicable requirements, and travels to assist at other communities as needed. The position oversees a minimum of 70 units.

Requirements

Two years of experience in affordable housing management, including one year of staff management, maintenance and project management, and reporting.
Experience with HUD and/or CTCAC properties is required.
High school diploma or GED, or 1–3 months of related experience and/or training, or an equivalent combination of education and experience.
Must obtain TCS and COS certification, as appropriate, within 12 months of hire.
Ability to read and comprehend written instructions, correspondence, policies, safety rules, maintenance instructions, and procedure manuals; write simple correspondence and routine reports; and present information effectively to individuals and groups.
Ability to perform basic arithmetic, including calculations involving money, weights, volume, and distance, and to use common-sense reasoning to carry out instructions and address standardized problems.
Excellent communication and customer service skills, attention to detail, professional integrity, and the ability to manage multiple projects and shifting priorities in a fast-paced environment.
Ability to learn and troubleshoot preventive plumbing, electrical, landscaping, and ongoing maintenance issues.
Ability to work with residents and staff respectfully and sensitively, including in relation to cultural backgrounds, economic status, and special needs.
Ability to meet the stated physical and sensory demands, including walking, standing, stairs, uneven ground, lifting, and communicating clearly in person and by phone.

Nice To Haves

ARM certification preferred.
Knowledge of Yardi software is a plus.
Second-language skills are a plus.
Positive attitude, good sense of humor, energetic and assertive approach, and ability to serve as a capable role model for subordinates.

Responsibilities

Oversee the overall day-to-day operation of the property in accordance with Eden Housing policies, procedures, operating and fiscal policies, and applicable regulatory and investor requirements.
Supervise maintenance and janitorial staff and oversee vendors, contractors, and service providers; schedule and inspect work, ensure preventive maintenance, and monitor work orders and property safety.
Inspect property interiors, exteriors, units, common areas, and vacant apartments; oversee apartment turnovers and recommend repairs, replacements, supplies, and capital improvements.
Market and lease units, maintain full occupancy, administer waiting lists, review applications and leases, conduct applicant interviews, verify income, collect deposits and rents, complete certifications, and oversee move-ins and move-outs.
Maintain positive resident, staff, vendor, and community relationships; respond to resident requests and complaints; coordinate with Resident Services; lead resident meetings; and manage evictions as directed and in compliance with applicable requirements.
Maintain property financial records and process transactions in Yardi; collect rents, make or supervise deposits, review delinquent accounts and monthly financial statements, prepare budgets and required financial reports, and maintain budget compliance.
Complete and oversee resident files, income certifications and recertifications, leases, regulatory reports, and other required documentation accurately and on time.
Manage the property office, resident inquiries, mail, invoices, files, records, notices, permits, and administrative procedures.
Interview, hire, train, evaluate, motivate, discipline, and supervise staff under the direction of the Property Supervisor; approve and submit timesheets; support staff development and workplace safety.
Ensure the housing program and property operations comply with governing documents, Eden Housing requirements, fair housing rules, and applicable regulatory and financial partner requirements.
Respond to after-hours emergencies and assign staff as needed; submit incident reports within 24 hours; schedule or supervise fire alarm inspections and conduct monthly staff meetings with safety as a standing topic.
As Night Manager, answer the company-issued phone during assigned after-hours coverage, secure common areas, perform property and lighting checks, monitor for suspicious activity and possible lease violations, and contact or assist on-call maintenance and emergency personnel.
As Night Manager, perform light janitorial and emergency maintenance tasks when needed, document incidents and after-hours calls in Yardi, report household composition changes, attend staff and resident meetings, and follow property house rules and inspection requirements.
Travel and assist at other communities as needed and perform other duties assigned by the Property Supervisor.