Community Manager II Night Manager - Concord, CA

Eden Housing•Concord, CA

6d•$28 - $33•Onsite

About The Position

Under the direction of the Property Supervisor, the Community Manager II is responsible for the overall operation of the property and the day-to-day implementation of policies, procedures, and programs that support a well-managed, maintained, and financially sound community. The role ensures compliance with regulatory agencies and investors, maintains occupancy, oversees the property’s physical condition and onsite staff, manages vendors, and develops a supportive environment for residents. The Community Manager exercises sound judgment and discretion when working with residents, visitors, vendors, and staff, and provides leadership that fosters teamwork and cooperation. This position directly supervises one or more employees. Community Managers who live on-site also perform Night Manager duties in exchange for reduced-rent housing. These duties include responding to after-hours calls and emergencies, securing common areas, monitoring the property, and coordinating with on-call personnel. Night Manager coverage is from 5:30 p.m. to 8:30 a.m. Monday through Friday and 24 hours on weekends and holidays. The Community Manager II oversees at least 70 units and handles property maintenance and asset management, marketing and leasing, resident relations, financial reporting and controls, regulatory compliance, office administration, personnel management, and housing program requirements. The position may travel to and assist other communities as needed. The role is full-time and pays $27.91–$32.72 per hour. The job posting lists a high school diploma or equivalent as the education level and also specifies two years of affordable housing management experience, including one year of staff management, maintenance and project management, and reporting.

Requirements

High school diploma or GED, or 1–3 months of related experience and/or training, or an equivalent combination of education and experience is listed in the education/experience section.
Two years of experience in affordable housing management, including one year of staff management, maintenance and project management, and reporting.
Experience with HUD and/or CTCAC properties is required.
Must obtain TCS and COS certification, as appropriate, within 12 months of hire.
Ability to read and understand written instructions and policies, write routine correspondence and reports, and communicate effectively with residents, staff, customers, and groups.
Ability to perform basic arithmetic and use American units of money, weight, volume, and distance; willingness to learn to prepare annual budgets.
Ability to apply common sense and interpret written, oral, diagrammatic, and scheduled instructions in standardized situations.
Ability to manage multiple projects and shifting priorities in a fast-paced environment.
Ability to meet the described physical demands, including frequent walking, standing, stooping, bending, squatting, stair climbing, and lifting items under 15 pounds; occasional lifting of 16–50 pounds and other physical tasks.
Ability to proofread and read documents, receive verbal information in person and by phone, distinguish emergency equipment sounds, and detect unusual or unpleasant odors such as a natural gas leak.
Ability to concentrate despite interruptions and attend to tasks for more than 60 minutes at a time.
Must adhere to Fair Housing, Equal Employment, and Equal Housing Opportunity requirements and applicable property rules.

Nice To Haves

ARM certification preferred.
Knowledge of Yardi software is a plus.
Second-language skills are a plus.
Willingness to learn and troubleshoot preventive plumbing, electrical, landscaping, and ongoing maintenance issues.
Positive attitude, good sense of humor, energy, assertiveness, and ability to serve as a role model for subordinates.
Demonstrated professional integrity, excellent communication and customer service skills, and strong attention to detail.

Responsibilities

Oversee the overall operation and day-to-day management of the property in accordance with Eden Housing policies, procedures, fiscal requirements, and applicable regulations.
Supervise maintenance and janitorial staff, temporary personnel, vendors, contractors, and service providers; schedule and inspect work and ensure timely completion.
Conduct property, unit, common-area, safety, and maintenance inspections; track work orders, preventive maintenance, apartment turnovers, and capital replacement needs.
Ensure buildings and grounds are safe, clean, attractive, and compliant with applicable municipal and fire codes and Eden Housing maintenance requirements.
Market and lease units, maintain occupancy and waiting lists, review applications and leases, verify applicant income, complete certifications, and oversee move-ins, move-outs, and unit turnovers.
Develop and maintain positive relationships among residents, staff, vendors, agencies, and the wider community; address resident requests and complaints and coordinate with Resident Services.
Manage resident meetings, resident organizations, resident feedback processes, lease violations, and evictions in consultation with the Property Supervisor or legal counsel.
Collect rents and other monies, process transactions in Yardi, make or supervise deposits, review delinquent accounts, maintain financial records, and prepare budgets and financial reports.
Complete resident files and income recertifications, maintain required documents, and ensure timely and accurate compliance reporting to regulators and financial partners.
Manage property-office administration, records, correspondence, invoices, resident inquiries, notices, statistical data, and incident reporting.
Interview, hire, train, evaluate, motivate, and manage staff; assign and direct work, address performance issues, review timesheets, and support staff development.
Maintain the housing program and services as directed by governing documents, the Board of Directors, Eden Housing, and regulatory agencies.
Respond to after-hours emergencies as needed and coordinate staff availability and emergency response.
For on-site Night Manager duties, respond to after-hours calls, secure and monitor common areas, conduct light-check walks, address urgent safety or maintenance issues, contact emergency or on-call personnel, direct responders, and document incidents and calls in Yardi.
Attend required staff and resident meetings, including Night Manager meetings and resident meetings as applicable.
Travel to and assist at other communities as needed; perform other duties assigned by the Property Supervisor.