Branch Manager Ygnacio Valley Branch - Concord, CA
About The Position
As a Branch Manager at Chase, you will lead and manage all aspects of the branch, including deposit and investment growth, operations, and team development. You will create a welcoming environment for clients and employees, deliver attentive service, represent Chase’s brand and culture, provide access to banking solutions and financial technology, and collaborate with specialists to address clients’ financial needs. The role also involves building community relationships and maintaining a strong risk and control environment. Before placement, you must successfully complete the Branch Manager Training Program. Travel may be required for in-person training and meetings, including some out-of-state travel. The position is subject to Federal Deposit Insurance Act Section 19 review and Dodd-Frank/Truth in Lending Act Loan Originator qualification requirements. NMLS registration under the SAFE Act is required, with continued employment contingent on meeting registration, renewal, and compliance requirements.
Requirements
- At least 2 years of management, Retail Banking, or equivalent Chase leadership experience.
- High school degree, GED, or foreign equivalent.
- Ability to work branch hours, including weekends and evenings.
- Ability to travel as required for in-person training and meetings, potentially out of state.
- Successful completion of the Branch Manager Training Program before placement.
- Meet applicable Federal Deposit Insurance Act Section 19 and Dodd-Frank/Truth in Lending Act Loan Originator qualification requirements.
- Register with the National Mortgage Licensing System and Registry under the SAFE Act, and complete required renewals and updates.
- Demonstrated ability to create exceptional client experiences and foster an engaging branch culture.
- Proven ability to coach and empower employees to achieve results and develop in their roles.
- Ability to manage competing priorities, organize branch activities, and plan for growth.
- Strong decision-making skills and ability to lead in a fast-paced, changing environment.
- Experience maintaining a strong risk and control environment and adhering to operational policies.
- Ability to influence, educate, and connect employees, partners, and clients with technology.
Nice To Haves
- College degree or military equivalent.
Responsibilities
- Motivate the branch team by communicating a clear vision and embodying Chase’s values of Service, Heart, Curiosity, Courage, and Excellence.
- Use the Branch Scorecard to identify strategies for growing deposits and investments and achieving branch goals.
- Understand and meet client needs to build lasting relationships and trust.
- Build and develop a high-performing team through coaching, feedback, and recognition.
- Encourage ongoing team learning and development.
- Build relationships with local businesses and engage with the community to strengthen the branch’s presence.
- Maintain a strong risk and control environment, exercise sound judgment and integrity, protect clients and the company, and follow policies and procedures.
- Complete the Branch Manager Training Program before placement as a Branch Manager.
- Travel as required for in-person training and meetings.
Benefits
- Competitive total rewards package, including base salary determined by role, experience, skill set, and location.
- Eligible roles may receive commission-based pay and/or discretionary incentive compensation in cash and/or forfeitable equity.
- Comprehensive health care coverage.
- On-site health and wellness centers.
- Retirement savings plan.
- Backup childcare.
- Tuition reimbursement.
- Mental health support.
- Financial coaching.
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What This Job Offers
Job Type
Full-time
Career Level
Manager
Education Level
High school or GED
