Branch Manager North Hollywood/Valley Village CA, Vice President

Citi • Los Angeles, CA

10d • $101,760 - $152,640 • Onsite

About The Position

The Branch Manager SAFE Act is a senior management professional responsible for providing leadership and direction to a team of employees and growing sales and the client base in coordination with the consumer sales team. The role leads a team to grow sales, build customer loyalty, and recommend business strategies or initiatives. It may include managing activities performed by external organizations and directly managing individuals and sales teams.

The Branch Manager develops and executes sales, relationship, and credit strategies aligned with Retail Bank priorities; supports portfolio growth and client acquisition; ensures optimal client service and operational control adherence; and builds relationships with internal partners and external contacts. The role also oversees staffing, coaching and employee development, branch operations, hiring and performance management, and short-term resource planning. It is accountable for sound risk management, compliance, ethical conduct, and escalation and reporting of control issues.

This is a full-time position based in North Hollywood, California. The primary location salary range is $101,760 to $152,640. Eligible employees may also receive incentive and retention awards. Citi benefits include medical, dental and vision coverage; 401(k); life, accident and disability insurance; wellness programs; and paid time off, including vacation, sick leave and paid holidays. Offerings may vary by jurisdiction, job level and date of hire.

Requirements

• 6–10 years of relevant experience.
• Registered or willing to register as a mortgage loan originator with Nationwide Mortgage Licensing.
• Obtain or be willing to obtain a unique identifier from the Registry.
• Consistently demonstrate clear and concise written and verbal communication skills.
• Consistently demonstrate analytical skills.
• Bachelor’s degree, university degree or equivalent experience.

Nice To Haves

• Previous experience in banking or the financial industry.
• Sales management experience.
• Master’s degree.

Responsibilities

• Develop sales plans and drive individual production goals, including building referral networks and relationships with internal partners and external contacts.
• Create an environment of activity-based coaching and performance development, and implement coaching plans to develop employees’ skills and help them achieve personal and branch goals.
• Develop and execute integrated sales, relationship and credit strategies aligned with Retail Bank priorities, and execute business plans to achieve goals across business categories.
• Support portfolio growth by identifying opportunities to deepen relationships and increase client acquisition; ensure clients receive optimal service; and monitor and adhere to operational controls.
• Collaborate with branch partners to achieve goals, build customer relationships and deliver customer service.
• Use workforce-planning tools to optimize branch staffing and set expectations for branch staff, fostering teamwork toward business goals.
• Integrate segment partners, partner with the Assistant Manager and Division Operational team, and drive sales and outbound sales activities, including representing Citi and building community partnerships.
• Conduct daily proof processes to ensure operational compliance; investigate controllable losses among branch staff; and coach and manage performance on decisions used.
• Lead hiring and coordinate performance management, compensation, communication and employee evaluations for branch staff.
• Plan and budget, formulate policies, and participate in short-term and resource planning.
• Assess risk in business decisions, protect the firm’s reputation and the assets of Citigroup and its clients, drive compliance with applicable laws, rules and regulations, adhere to policy, apply sound ethical judgment, and escalate, manage and report control issues transparently.
• Effectively supervise others and create accountability for employees who do not maintain required standards.

Benefits

• Medical, dental and vision coverage.
• 401(k).
• Life, accident and disability insurance.
• Wellness programs.
• Paid time off, including vacation, sick leave and paid holidays.
• Discretionary and formulaic incentive and retention awards may be available to eligible employees.

What This Job Offers

• Job Type: Full-time
• Career Level: Senior