Community Manager II

Island Palm Communities•Oklahoma City, OK

1h•$0 - $72,800

About The Position

The Community Manager is responsible for the day-to-day management of community operations, including maintaining community curb appeal, controlling expenditures, and facilitating the resident journey. The role manages three or more full-time-equivalent direct reports and may supervise the Assistant Community Manager and Resident Service Coordinators. It works closely with the Marketing and Communications Manager, Leasing Manager, and Maintenance Managers. The Community Manager oversees community staff and resident services, supports occupancy and financial goals, monitors property appearance and operational needs, and ensures compliance with Island Palm Communities policies and procedures. The role also helps organize and execute company-sponsored resident events and programs.

Requirements

High school diploma or GED required.
Three to five years of experience in property management, leasing, or residential operations required.
Experience with computer systems, including web-based applications and some Microsoft Office applications such as Outlook, Word, Excel, PowerPoint, or Access.
Ability to communicate clearly and effectively, orally and in writing, with internal and external customers.
Ability to provide professional, service-oriented, respectful customer service to internal and external customers.
Current vehicle license in good standing and a driving record that meets the standards outlined in the Company Safe Vehicular Operations Policy.

Nice To Haves

Associate degree in business or a related field.
Proficiency in YARDI or similar industry software.

Responsibilities

Participate in hiring, termination, and progressive discipline for Community Center staff; participate in recruiting personnel and structuring personnel or compensation adjustments.
Conduct quarterly and annual performance reviews for all direct reports.
Resolve resident complaints, disputes, and other issues, serving as the primary escalation point for community management operations.
Provide residents with prompt, courteous, high-standard customer service.
Collect delinquent accounts in an aggressive and timely manner and ensure consistent, fair collection of damages during occupancy and at move-out.
Oversee petty cash and other financial functions, as applicable.
Monitor curb appeal and maintain the cleanliness, housekeeping, and appearance of the office, amenities, models, and common areas, including trash pickup and enforcement of community standards.
Meet budgeted occupancy and financial goals and monitor occupancy rates and vacancies.
Provide accurate and timely reports to the Operations Director.
Identify safety, curb appeal, maintenance, and capital requirements and work with the Director of Maintenance and Director of Property Management to budget for and address concerns or challenges.
Ensure compliance with and implementation of Island Palm Communities policies and procedures, including the resident journey.
Assist with and participate in organizing and executing company-sponsored resident events, educational classes, and community programs.

Benefits

Paid holidays, accrued time off that increases with years of service, paid sick time, an annual day of service, and a floating holiday.
401(k) plan with company match.
Medical, dental, and vision plan options for employees and their families.
Flexible Spending Account and Dependent Care Flexible Spending Account.
Long-term disability, basic term life and AD&D, and optional supplemental life insurance.
Tuition reimbursement and continuous training and development opportunities.
Wellness program, including group challenges, seminars, and gym membership reimbursement.
Employee Assistance Program.
Employee Discount Programs.
Employee Relief Program for employees experiencing unexpected hardships that cause financial stress.