Community Manager

RPM Living • Naperville, IL

1d • Onsite

About The Position

The Community Manager oversees all business operations at an apartment community. The role leads and develops property staff, manages financial and operational performance, promotes resident satisfaction and retention, supports leasing and occupancy goals, and maintains positive relationships with property owners. The successful candidate communicates effectively, takes initiative, and demonstrates strong resident-relations and interpersonal skills, dependability, professionalism, leadership, and teamwork.

This position is based on site, primarily in an office setting, with some work outside and exposure to the elements. A flexible schedule is required, including weekdays, nights, and weekends as needed to meet business needs. The role may involve extended periods sitting at a desk, climbing stairs, and occasionally lifting or carrying items weighing up to 20 pounds. The employee must be able to read documents and computer screens, understand verbal communications, and operate a computer and other office equipment.

Employment is contingent upon successful completion of a background check as required by applicable law. A valid driver's license is preferred; candidates without one may be provided a liability waiver, as applicable. RPM Living participates in E-Verify and is an Equal Opportunity Employer.

Requirements

• Strong resident-relations and interpersonal skills.
• Ability to communicate effectively, take charge, lead, and train.
• Dependable, professional, and able to work as a team player.
• Ability to meet the physical and operational requirements described, including operating a computer and other office equipment.
• Ability to work a flexible schedule that may include weekdays, nights, and weekends as needed.
• Successful completion of a background check as required by applicable law.

Nice To Haves

• A valid driver's license is preferred.

Responsibilities

• Lead property staff, including interviewing candidates, overseeing onboarding and training, approving timesheets, and conducting quarterly discussions and annual assessments in accordance with company policies, values, and standards.
• Drive the team to achieve performance indicators, provide feedback to underperforming associates, and manage disciplinary actions in collaboration with HR.
• Conduct ongoing training for office staff on leasing paperwork, workplace safety, and other daily operational needs.
• Motivate associates through recognition programs, training, and team-building activities to support morale and productivity.
• Assist with budget preparation and ensure adherence to approved budgets.
• Complete month-end and year-end financial reporting and provide monthly budget variance reporting within +/- 10% per line item.
• Promote resident satisfaction and retention by responding promptly to complaints, questions, and requests and taking appropriate action to resolve service issues.
• Collaborate with the property maintenance team to ensure resident service requests are addressed and completed promptly in line with company standards.
• Provide excellent customer service and maintain high standards for resident service.
• Analyze and interpret market and economic trends and partner with marketing to implement short- and long-range leasing strategies that achieve occupancy and revenue goals.
• Follow eviction procedures, including notice requirements, court representation, and facilitating proceedings as needed.
• Manage the client/owner relationship by meeting with owners, conducting property tours, providing updates, and responding to requests as needed.

Benefits

• Weekly pay for associates working onsite at an apartment community.
• Comprehensive healthcare coverage for full-time, regular associates.
• Employer-paid employee assistance, mental health, and wellness programs.
• Ancillary benefits, including critical illness, hospital indemnity, and accident insurance.
• 401(k) with company match.
• Professional development, career growth, and role-based learning plans.
• Diversity, Equity, Inclusion and Belonging initiatives and Employee Resource Groups.
• Paid time off, floating holidays, and volunteer days.
• Discounted perks, including Costco membership, movie tickets, and health, wellness, entertainment, and travel discounts.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: No Education Listed