Community Manager

The Michaels Organization • Camden, NJ

14d • Onsite

About The Position

The Community Manager has full on-site, day-to-day responsibility for property management activities and ensures properties are maintained in good physical condition and stable fiscal operation, providing residents with a clean, well-maintained community. The role oversees all phases of property operations, including staff leadership, budget preparation and control, administration, maintenance, leasing, collections, financial and administrative reporting, resident relations, and control of property resources and assets.

The Community Manager leads and supervises property employees; manages leasing, resident eligibility and compliance, financial records, vendor work, inspections, and resident relations; and ensures compliance with company policies and applicable laws. The position works primarily in an office but also involves visiting resident units, showing units, and inspecting the property. Evening and weekend work may be required, along with on-call responses to emergencies or maintenance situations.

Requirements

• At least two years of experience in multifamily residential property management.
• Multifamily residential leasing experience.
• High school diploma or equivalent.
• Ability to obtain required certifications or licenses within one year.
• Professional appearance and ability to resolve conflicts professionally.
• Strong organizational skills, attention to detail, and ability to maintain accurate, legible financial records.
• Valid driver’s license, acceptable driving record, and vehicle in most cases; exceptions may apply.
• Ability to meet residents in their units, show units to prospective residents, and walk around and inspect a property, including climbing stairs in a multistory facility.
• Ability to work around cleaning solvents, paint fumes, and landscaping chemicals.

Nice To Haves

• Experience directly supervising employees.
• Accredited Resident Manager designation or similar.
• Two or more years of college.
• Accounting, financial, and administrative background.
• Tax Credit, Section 8, or public housing experience.
• Required certifications or licenses are preferred, with the ability to obtain them within one year required.

Responsibilities

• Manage, direct, train, and promote the safety of employees assigned to the property; assess emergencies and make sound decisions when management support is unavailable.
• Hire for approved openings, train staff, conduct performance evaluations, recommend salary increases, and counsel, discipline, or terminate employees in accordance with company policy.
• Establish office and work schedules, assign routine and emergency work, and approve and schedule staff time off.
• Train staff in safe operating procedures and report accidents and emergencies to appropriate personnel.
• Create and execute rental marketing campaigns; promote and show properties and units; prepare, process, modify, and sign leases and related forms; monitor competitors and market conditions and adjust business and marketing models as needed.
• Ensure residents meet applicable compliance and eligibility requirements and promptly address non-compliance.
• Assist with annual budget preparation and implementation; maintain accurate financial records, payroll records, bank deposits, cash accounts, and vacancy reports.
• Supervise outside contractors, assess physical needs, negotiate vendor contracts, and ensure work is completed on schedule.
• Participate in and direct staff during move-in and move-out activities and agency inspections.
• Work with residents, resident organizations, and resident services providers to resolve issues, make improvements, and maintain positive relations.
• Comply with company accounting and operations directives, policies, and procedures.
• Inspect the property, document deficiencies, make improvements, and take required action under company guidelines.
• Obtain required company, state, or agency certifications or licenses within the first year and remain current with applicable laws, policies, and certifications.
• Perform other duties as assigned.

Benefits

• Competitive wage.
• Comprehensive benefits package including medical, dental, vision, and prescription coverage.
• Generous paid time off.
• 401(k) plan with company match.
• Children may apply for the Michaels Employee Scholarship Program.
• Professional development opportunities.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: High school or GED