Community Manager - Laurel42

Cloudten Residential•Laurel, MD

13d•Onsite

About The Position

The Community Manager oversees all operational aspects of an income-producing multifamily property under the supervision of the Regional Manager. The role encompasses personnel management, leasing oversight, community maintenance, legal and regulatory compliance, financial responsibility, marketing, and resident relations. The position is based at Laurel42 in Portland, Oregon, and pays $34.00–$36.00 per hour, depending on experience. The Community Manager develops and supports the on-site team, maintains the property and its records, oversees rent collection and budgets, promotes leasing and resident retention, addresses resident and employee concerns, and ensures compliance with applicable laws and operating procedures. CloudTen describes its work environment as supportive of work-life balance and offers opportunities for career growth.

Requirements

High school diploma or equivalent.
At least two years of property management experience, or an equivalent combination of education and experience.
Proficiency in Microsoft Office, including Word and Excel, and property management software.
Strong problem-solving, leadership, and customer service skills.
Ability to maintain confidentiality, professionalism, and neutrality in all interactions.
Knowledge of State landlord-tenant laws, Fair Housing policies, and basic accounting principles.

Nice To Haves

College degree or related coursework.

Responsibilities

Develop a cohesive on-site team that reflects the organization's professionalism and quality.
Inspect common areas, units, and grounds regularly for cleanliness, safety, and compliance with standards.
Enforce move-in and move-out protocols, including comprehensive inspections.
Submit payroll on time and maintain accurate records.
Oversee rent collection and delinquent accounts in accordance with State landlord-tenant laws.
Complete daily bank deposits and follow accounting procedures.
Monitor expenses, prepare budgets, and recommend cost-effective improvements to property operations.
Promote available units through approved advertising platforms and in-person showings.
Maintain accurate leasing records and ensure agreements comply with Fair Housing regulations.
Analyze market trends and adjust pricing and marketing strategies as needed.
Support resident retention through timely renewals and community engagement activities.
Hire, train, and evaluate on-site staff and foster a supportive work environment.
Provide the team with clear guidance and tools to perform their roles.
Address and resolve employee and operational concerns promptly and professionally.
Respond to resident concerns professionally and empathetically, in accordance with Fair Housing laws.
Ensure resident service requests are resolved within 24–48 hours, or as promptly as possible if delays occur.
Maintain a safe, well-maintained community and uphold resident satisfaction.
Ensure compliance with applicable State laws, including Fair Housing, ADA, and safety standards.
Review and update policies and procedures to reflect legal and operational requirements.