Community Manager

Woda Cooper•Franklin Township, OH

11d•Onsite

About The Position

The Community Manager oversees the day-to-day operations of Dunbury Greene, an affordable housing community in Columbus, Ohio. The role covers resident relations, leasing, compliance, financial performance, and property operations. Working with residents, vendors, and the regional support team, the Community Manager helps maintain a safe, well-managed community and provides customer service in support of quality affordable housing. The position requires maintaining a welcoming property, managing leasing and resident files, handling rent collection and financial records, administering the operating budget, coordinating inspections and maintenance, and ensuring compliance with applicable government, lender, and investor commitments. The Community Manager also leads and develops associates, supports positive resident relations, follows company policies and training requirements, and responds to after-hours and weekend emergencies involving injuries or property damage.

Requirements

Must be at least 18 years old.
High school diploma or GED.
Outgoing, friendly, customer-oriented demeanor.
Excellent interpersonal, sales, and customer service skills.
Excellent verbal and written communication skills.
Detail-oriented and organized.
Demonstrated ability to lead and develop a team of associates.
Understanding of property management laws, guidelines, and best practices.
Proficiency in Microsoft Office Suite or related software.
Travel to community locations and surrounding markets is required.
Valid driver’s license and insurance.
Ability to sit for prolonged periods at a desk and work on a computer, as well as stand and walk, give tours, and meet with potential tenants.
Ability to lift up to 15 pounds at a time.
Ability to traverse properties with stairs and work in a variety of weather conditions.

Nice To Haves

Experience working in affordable housing programs, including one or more of LIHTC, Section 8, and HUD.
Experience with property management-related software.
Familiarity with Fair Housing laws.

Responsibilities

Maintain positive interactions with residents and the public to support the community’s image and resident retention.
Manage leasing activities, including responding to inquiries, greeting and showing apartments to prospects, processing applications and deposits, verifying income and credit, following up with prospects, and ensuring timely execution and renewal of leases and annual certifications.
Maintain the community’s curb appeal and safeguard confidential prospect and resident information.
Securely handle rent and other on-site funds, make daily deposits, and maintain records.
Manage rent collection and posting, track collections, pursue delinquent accounts, issue resident notices, and attend court proceedings as needed.
Screen and score rental applicants, control delinquency, and process bad debt files for collections.
Promote a customer-centered service culture with prospects, residents, family members, and associates.
Administer the operating budget and control monthly expenses using a budget control log where applicable.
Compile credit, income, and verification documents for prospective residents and recertifications, and forward them to Compliance for approval.
Maintain resident files in compliance with SHFA and other governmental, lender, and investor commitments.
Track unit inspections and ensure preventive maintenance is completed.
Approve vacant units as market-ready and provide feedback or work orders to maintain company standards.
Inspect the property daily; schedule capital improvements and repairs; collect bids using common specifications and submit them to the Regional Manager for approval.
Ensure financial reports, records, and paperwork are accurate and timely.
Review capital maintenance recommendations and forward them to the Regional Manager for approval.
Monitor neighborhood market conditions.
Ensure residents comply with lease terms and rules and regulations.
Develop and implement positive resident relations programs.
Participate in company-sponsored continuing education and training seminars.
Promptly report work-related injuries to People Operations, the Regional Manager, and Incident Reporting.
Promptly report property loss and liability-related issues involving staff, residents, or guests.
Read and follow company policies and procedures, respond promptly to email, and complete assigned training on time.
Learn and use company-related software.
Respond to after-hours and weekend emergencies involving injuries or property damage.
Communicate effectively with residents, associates, and vendors; report to work dependably and on schedule.
Perform other related duties or training as assigned.