Community Manager

Sun Communities • Holly Hill, FL

19d • Onsite

About The Position

The Community Manager is responsible for the overall operation, financial performance, and resident satisfaction within the community. The role is the primary point of contact for residents and requires 24/7 on-call availability. The Community Manager oversees administrative functions, marketing, leasing, and sales of new and pre-owned homes, as well as property maintenance, budgeting, team performance, and resident relations. The position requires living onsite in the community, with housing provided.

Requirements

• High school diploma or GED.
• Two years of property management experience, including two years of supervisory experience.
• Six months of prior sales and leasing experience.
• General knowledge of maintenance.
• Demonstrated leadership abilities.
• Strong organizational skills.
• Excellent verbal and written communication skills.
• Solid negotiation skills.
• Ability to thrive in a fast-paced environment.
• Working knowledge of basic accounting principles.
• Thorough knowledge of federal, state, and local laws pertaining to fair housing and employment law.
• Intermediate computer proficiency, including use of Microsoft Office Suite, email, and the internet.
• Flexibility to respond to community needs during non-business hours.
• Ability to live onsite within the community; housing is provided.
• Valid driver’s license.

Nice To Haves

• Bachelor’s degree in Real Estate, Hospitality, or Business.
• Six months of experience using NetSuite.

Responsibilities

• Market model, pre-owned, and brokered homes for sale and prepare documents to list and sell homes.
• Manage rent collection, including collecting, posting, and depositing income from leasing rental sites and homes, and collecting delinquent debts.
• Handle delinquencies and approve eviction proceedings in accordance with company policies.
• Monitor, code, and approve invoices for operating expenses and sales-related costs.
• Resolve complaints and respond to issues in a timely manner, offering solutions consistent with guidelines.
• Coordinate team member selection and development and ensure team members comply with applicable policies and procedures.
• Manage LPPs, including repairs, leasing, sales, refurbishments, re-leasing, closing, and follow-up on service requests.
• Ensure compliance with federal, state, and local agencies that regulate fair housing laws and community operations.
• Review and approve or deny residency applications.
• Initiate lease renewals and rent increase letters and ensure timely distribution.
• Consult with the RVP when a situation does not have an established guideline to determine the best course of action.
• Inspect and recommend purchase and renovation of used or repossessed homes.
• Prepare sites for Sun Homes models and coordinate with maintenance to prepare vacant sites for move-ins.
• Handle onsite emergencies and ensure adherence to standard procedures.
• Ensure compliance with safety policies and complete incident reports in a timely manner.
• Maintain community appearance according to Sun’s curb appeal standards.
• Assist with budget preparation and provide accurate data to support capital expenditure and expansion needs.
• Report deficiencies that could adversely affect community operations.
• Review and compile property accounting reports for the Accounting team.
• Perform other duties as assigned.

Benefits

• Comprehensive medical and prescription coverage with four plan options.
• Dental and vision plans.
• Onsite fitness center.
• Voluntary health and dependent care reimbursement accounts.
• Life, accidental death and dismemberment, and dependent life insurance.
• Short- and long-term disability coverage.
• 401(k) plan with company matching contribution.
• Employee Assistance Program.
• Identity theft insurance.
• Legal assistance plan.
• Pet insurance.
• Tuition reimbursement program.
• Vacation RV site discounts at Sun resorts nationwide.
• Team Member Perks & Discounts program.
• Up to six weeks of paid parental leave for the birth, adoption, or placement of a child.
• Paid time off, including ten holidays, vacation, personal and sick time, bereavement leave, and jury duty pay.
• Advancement opportunities.
• Flexible work environment.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: High school or GED