Community Manager - River Falls

Impact Seven Inc•River Falls, WI

About The Position

The Community Manager is responsible for multifamily property operations, including performing or overseeing property accounting, leasing, marketing, and maintenance functions. Depending on the property's size and staffing, the manager may perform some or all of these functions. The manager reports to a Senior Regional/Regional Property Manager. The role manages the property and staff in accordance with company policies and procedures and applicable state and federal laws. It includes resident leasing and screening, rent and deposit collection, accounting entries, reporting, purchasing, budgeting, resident relations, staff supervision, maintenance oversight, property inspections, and marketing. The manager also performs off-property errands and other duties needed to meet resident and property needs. The work is conducted primarily in a typical temperature-controlled office with natural and artificial light. Outdoor activities involve exposure to seasonal weather and temperature fluctuations. The physical work is described as light in demand, with occasional lifting and carrying of up to 25 pounds.

Requirements

High school education or equivalent preferred.
Accounting experience required.
Valid driver’s license and current vehicle insurance required.
Basic working knowledge of multifamily property management, including Fair Housing laws and regulations, building and grounds maintenance, resident relations, leasing, rent collections, eviction procedures, accounting principles, accounting software, and property safety is preferred.
Assertive collection skills.
Superior customer service and employee management skills.
Ability to communicate effectively with all levels of management and personnel.
Detail-oriented and able to focus despite occasional interruptions.
Ability to frequently sit, stand, walk, extend arms and hands forward and overhead, finger, and grasp.
Ability to occasionally bend, crouch, or stoop.
Ability to lift and carry up to 25 pounds.
Close and distance vision and ability to adjust focus.
Ability to concentrate on intricate detail with some interruption and understand and relate the concepts behind specific ideas.

Nice To Haves

Industry certifications preferred.

Responsibilities

Manage the property and staff according to company policies, procedures, and applicable state and federal laws and regulations.
Meet prospective residents, show units, and explain occupancy terms.
Maintain HUD/RD waiting lists according to program requirements.
Screen residents, approve potential resident applications, and review qualifications.
Collect deposits and rents, complete lease forms, maintain complete lease files, post transactions in the accounting system, and issue receipts as needed.
Make daily bank deposits in accordance with posting procedures.
Assist the Regional Manager with vendor selection and approve property purchases according to company policy.
Verify receipt of products and services against invoices.
Complete required weekly and monthly property reports and manage the petty cash fund.
Assist the Senior Regional/Regional Property Manager or Vice President with the annual operating budget and manage the property within that budget.
Perform evictions as required and participate in related legal proceedings when necessary.
Resolve resident complaints, answer resident questions, and oversee resident activities.
Assist with interviewing and training employees; schedule and monitor daily staff performance; conduct safety meetings, performance evaluations, and counseling; and complete employee-related paperwork.
Monitor contracted work and ensure maintenance service requests are completed satisfactorily and promptly.
Inspect vacant units for rental readiness, perform move-out inspections, and monitor common areas for problems and potential safety hazards.
Coordinate with the Regional Manager to obtain investment manager approval for needed improvements.
Monitor the market, implement rent increases and special programs, and manage lease renewals as directed by the Senior Regional/Regional Property Manager or Vice President.
Monitor property curb appeal, office and model appearance, and signage; implement and assess marketing strategies.
Run errands off the property, including purchasing supplies and making post office mailings.
Perform other duties as necessary to meet resident and property needs.