Community Manager - Tangent

Greystar Management Services•Denver, CO

5d•Onsite

About The Position

The Community Manager oversees day-to-day operations of an assigned apartment property, including team members, daily activities, and resources, to achieve budgeted financial and operational goals. The role ensures property operations comply with company policies and applicable laws and regulations, including Fair Housing, the Americans with Disabilities Act, and the Fair Credit Reporting Act. The position is responsible for financial performance, leasing and marketing, resident satisfaction, property condition, staff supervision, and owner relations. It also completes accounting, financial, and administrative reports and other duties as assigned. In California, the role additionally manages lease files using the California-specific Lease File Checklist.

Requirements

At least 4–6 years of relevant experience demonstrating property management, sales, marketing, and customer service capabilities sufficient to manage apartment-community operations, resolve customer issues, complete financial records and reports, increase sales revenue, and coordinate a team.
Ability to manage multiple priorities in a fast-paced environment.
Excellent communication, conflict-resolution, and customer-service skills.
Detail-oriented and self-motivated, with the ability to work independently, lead, and collaborate as part of a team.
Required licenses and/or certifications as applicable to state and local jurisdictions.
Valid driver’s license to drive a golf cart on the property.
Proficiency with internet, word-processing, spreadsheet, and database-management programs.
Management and supervisory skills to hire, lead, direct, evaluate, and manage team members, including maintenance specialists.
Ability to physically access all interior and exterior parts of the property and its amenities.
Ability to push, pull, lift, carry, or maneuver up to 20 pounds independently and up to 50 pounds with assistance.

Nice To Haves

Bachelor’s degree from an accredited college or university, preferably in Business Management, Real Estate, or a related field.
Strong proficiency in property management software, preferably Entrata, Yardi, and/or OneSite.

Responsibilities

Contribute to property budgets by analyzing financial statements, marketing information, and operational reports.
Manage rents, fees, collections, deposits, and monthly financial status reporting to meet revenue targets.
Review and approve vendor, contractor, and service-provider invoices; reconcile work and purchases, verify insurance certificates, code charges, and coordinate related communications.
Control expenditures within the approved budget and maintain the petty cash fund.
Oversee lease enforcement, including application approvals, discounts, renewal leases, inspections, notices, evictions, and allowable fees and charges.
Analyze market and economic trends and implement marketing and leasing strategies to achieve occupancy and revenue goals.
Promote resident satisfaction and retention by addressing complaints, questions, requests, and service issues promptly.
Ensure maintenance team members meet company standards for responding to and completing resident service requests.
Inspect the property and take action to maintain safety, cleanliness, appearance, and appeal of buildings, grounds, and amenities.
Interview, hire, orient, train, and manage property staff performance in accordance with company policies and practices.
Maintain client and owner relationships through meetings, property tours, performance updates, and responses to requests.
Prepare accounting, financial, administrative, and other reports and perform other assigned or necessary duties.
In California, use the California-specific Lease File Checklist to ensure lease documents are complete, compliant, and consistently organized.
Ensure on-site staff with access to drive the golf cart hold a valid driver’s license.

Benefits

Competitive medical, dental, vision, disability, and life insurance benefits.
Low-cost or free basic medical coverage for employee-only coverage.
Paid time off: 15 vacation days, 4 personal days, 10 sick days, and 11 paid holidays for new hires; additional vacation accrues with tenure.
Birthday off after one year of service.
Onsite housing discount at Greystar-managed communities for onsite team members, subject to discount terms and unit availability.
Six-week paid sabbatical after 10 years of service and every five years thereafter.
401(k) with company match up to 6% of pay after six months of service.
Paid parental leave.
Lifetime fertility-benefit reimbursement up to $10,000, including adoption or surrogacy.
Employee Assistance Program.
Critical illness, accident, hospital indemnity, pet insurance, and legal plans.
Charitable giving program and benefits.
May be eligible for weekly, monthly, and/or quarterly bonus programs for onsite property positions.