Community Manager

AAM Brand•Southgate, MI

About The Position

AAM is hiring a Community Manager for its Southgate Office. The role provides community management and customer service to designated communities and homeowners, drawing on knowledge of association governing documents, including CC&Rs and management contracts. The Community Manager works with homeowners, vendors, service providers, association boards, committees, and AAM teams to support compliance and the effective operation of communities.

Requirements

Experience working with HOAs or other entities involving knowledge and enforcement of governing documents.
Excellent interpersonal and communication skills, including confidence in groups, articulation, persuasion, and public speaking.
Ability to manage multiple tasks, establish priorities, and meet deadlines.
High attention to detail.
Strong organizational and tracking skills.
Ability to work efficiently in a high-volume, fast-paced environment.
Proficiency with computer programs and company database systems, including Microsoft Office, internet, and email systems.
Ability to work positively and effectively with staff and residents at all levels.
Ability to collaborate and cooperate within the department and with other departments.

Responsibilities

Review and understand association governing documents, including CC&Rs, Master Deeds, bylaws, rules and regulations, design guidelines, and relevant federal statutes; partner with AAM’s Management Team to support compliance.
Interact frequently with homeowners, vendors, and service providers to maintain high-quality customer service.
Research, create, and distribute communications about association activities and policies through newsletters, email, and the web.
Solicit, negotiate, and execute contracts for association vendors and service providers.
Prepare and submit bid specifications and work orders to vendors and service providers as appropriate.
Plan, budget, advertise, execute, and attend association events with Board and committee approval.
Develop and implement policies and carry out tasks assigned by the Board of Directors and AAM.
Review, analyze, and present monthly management and financial reports; identify discrepancies and work with accounting to resolve them.
Research, prepare, and provide annual budgets to the Board of Directors, obtaining accurate budget data from vendors and other service providers.
Review, modify, code, and approve association invoices.
Schedule, organize, and facilitate annual Board of Directors meetings and other special meetings, providing leadership and professional guidance in accordance with association policy and Michigan law.
Take a proactive approach to management and provide leadership in planning for future growth.
Perform other duties as directed.