Community Manager

BH Management Services, LLC•Birmingham, AL

14d

About The Position

The Community Manager II oversees successful day-to-day financial, administrative, sales, marketing, and maintenance operations of the community. The role ensures company standards are achieved and excellent customer service is delivered, demonstrates commitment to internal and external customers, and represents the company professionally and courteously. The manager regularly evaluates property conditions and compliance, develops marketing and resident-retention strategies, coordinates maintenance, manages budgets and financial reporting, and leads property staff.

Requirements

3–5 years of property management experience.
Ability to travel by car or plane an average of 20% of the time.
Advanced Microsoft Word, Excel, and computer technology skills.
Strong written and verbal communication skills.
Prior leadership experience.
High school diploma or GED required.
Where required by law, hold a state leasing license or be able to obtain the required license(s) within the timeframe required by law.

Nice To Haves

Some college preferred.

Responsibilities

Inspect the property regularly to ensure company standards are met; take action to maintain compliance with safety, industry, and applicable city, state, and federal regulations; identify improvement opportunities and suggest ways to improve efficiency, productivity, and profitability.
Analyze market and economic trends and implement marketing and leasing strategies to meet occupancy and revenue goals; monitor traffic logs, budget guidelines, renewal information, and marketing data.
Develop resident-retention strategies, communicate with residents and respond promptly, address service issues, and monitor resident satisfaction through in-person contact or follow-up calls, texts, or emails.
Coordinate repair and maintenance requests and ensure timely responses to resident service orders; verify and inspect vacant units; oversee implementation, adherence, and documentation of preventative maintenance programs.
Partner with the Regional Manager to develop operating income and expense budgets reflecting owner objectives, cash flow requirements, and leasing strategy.
Ensure compliance with budgeting guidelines and financial systems, including purchase orders, expense monitoring and approval; process asset payables and purchase orders accurately and promptly; monitor and review vendor statement balances.
Review monthly income and expense reports, report budget variances, coordinate collection and documentation of revenue in accordance with leases and owner policy, and promptly collect delinquent accounts in accordance with company policy.
Prepare weekly and monthly property operational reports, including petty cash, variance, leasing, renewal, and financial reports.
Hire, train, supervise, develop, and mentor property staff; conduct performance evaluations and take corrective action as needed.
Perform other duties as assigned.