Community Manager

The Community Builders•Boston, MA

5d•Onsite

About The Position

The Community Manager oversees all phases of property operations and on-site team performance for a 202-apartment community in Boston’s Jamaica Plain neighborhood. The property is a joint venture between The Community Builders, Inc. (TCB) and Pine Street Inn, with 62 apartments for families and 140 for individuals who have experienced homelessness. The role collaborates with internal teams, residents, and community partners to promote a high-quality resident experience, positive outcomes, and a safe, welcoming, inclusive environment that supports residents’ well-being and stability. Reporting to the Regional Director of Property Management, the Community Manager manages the property operating budget and works to increase cash flow, balance the budget, maintain the physical asset, and provide a quality living environment and superior customer service. The role ensures adherence to TCB’s mission, policies, and procedures, as well as compliance with applicable regulatory requirements.

Requirements

Excellent budget and financial management skills.
Knowledge of regulatory programs, policies, and Federal Housing Laws and Guidelines.
Ability to balance empathy and kindness with strict adherence to lease compliance.
Experience with Microsoft Word, Excel, Outlook, and Yardi or other industry software.
Excellent verbal and written communication skills.
Excellent customer service skills.
Knowledge of regulatory programs and policies regarding housing and affordable housing.
Bachelor’s degree and at least 5 years in a progressive career path in Residential Property Management, Hotel, Hospitality, or Retail Management, including 2 years in a supervisory or management role.
Ability to move around the building or site, move up to 50 pounds, and work outdoors.
Some travel to local sites may be required.

Nice To Haves

Experience working in housing communities serving residents with histories of homelessness, substance use disorders, and trauma.
Knowledge of Federal Fair Housing Laws and Guidelines.
Ability to speak languages in addition to English.
Leadership skills and understanding of effective management of personal development for employees.
Industry designations such as COS, LIHTC, ARM®, or CPMC®.

Responsibilities

Develop and manage operating budgets, billing processes, operating reports, and accounting functions, including invoicing and expense tracking.
Monitor revenue transactions and rent collection; manage nonpayment processes and collection-agency follow-up and reporting.
Oversee leasing procedures and compliance with the Affirmative Fair Housing Marketing Plan and other regulatory requirements.
Approve and submit employee time sheets and enact cost-control measures as needed.
Oversee property curb appeal, annual apartment inspections, market-ready units, safety, preventive maintenance, and preparation for local, state, or federal audits and inspections.
Monitor the work-order system and document and report incidents for risk management.
Provide customer service to residents, distribute communications promptly, and follow up on service requests, complaints, and issues involving building rules or resident policies.
Work closely and communicate regularly with Community Life and Pine Street Inn staff to promote resident housing stability, address emerging needs, and provide effective leadership and support.
Recruit, train, coach, supervise, and motivate team members, and provide performance evaluations.
Attend trainings, seminars, and conferences.
Be available for emergencies, on-call duties, resident functions, and weekends as needed.