Community Manager

The Michaels Organization•Stockton, CA

19h•Onsite

About The Position

The Community Manager has full on-site, day-to-day responsibility for property management activities and ensures the property remains in good physical condition and financially stable while providing residents with a clean, well-maintained community. The role oversees all phases of property operations, including staff leadership, budget preparation and control, administration, maintenance, leasing, collections, financial and administrative reporting, resident relations, and stewardship of the property’s financial resources and assets. The Community Manager leads and trains on-site staff, manages leasing and resident eligibility compliance, maintains financial records, supervises contractors, coordinates inspections, and works with residents and service providers. The position is primarily based in an office but also requires property inspections, unit tours, and resident meetings. Evening and weekend work and on-call emergency or maintenance response may be required.

Requirements

At least two years of experience in multifamily residential property management.
Multifamily residential leasing experience.
High school diploma or equivalent.
Ability to obtain required certifications or licenses within one year.
Professional appearance and ability to resolve conflicts professionally.
Excellent organizational skills, attention to detail, and ability to maintain accurate and legible financial records.
Valid driver’s license, acceptable driving record, and vehicle in most cases; exceptions may apply.
Ability to meet residents in their units, show units to prospective residents, walk the property, and climb stairs in a multistory facility.
Availability for evening and weekend work and on-call response to emergency or maintenance situations may be required.

Nice To Haves

Experience directly supervising employees.
Accredited Resident Manager designation or similar credential.
Two or more years of college.
Accounting, financial, or administrative background.
Tax Credit, Section 8, or public housing experience.
Required certifications or licenses, or ability to obtain them within one year.

Responsibilities

Manage, direct, train, and oversee the safety of employees assigned to the property; assess emergencies and make sound business judgments when management support is unavailable.
Hire staff for approved vacancies, conduct performance evaluations, recommend salary increases, and counsel, discipline, or terminate direct reports in accordance with company policy.
Establish work schedules and staff assignments, and approve and schedule paid and unpaid time off.
Train staff in safe operating procedures and report accidents and emergencies to appropriate personnel.
Create and execute marketing campaigns for rental units; conduct property and unit tours; prepare, process, modify, and sign leases and related forms; monitor competition and market conditions; and adjust business and marketing models as needed to remain competitive and comply with applicable laws.
Ensure residents meet applicable local, state, and federal compliance and eligibility requirements, and address noncompliance promptly.
Assist with preparing and implementing the annual budget; maintain accurate financial records, including payroll records, bank deposits, and property cash accounts; and maintain required vacancy reports.
Supervise outside contractors, assess physical needs, negotiate vendor contracts, and ensure work is completed by agreed deadlines.
Participate in and direct office and maintenance staff during move-in and move-out processes and agency inspections.
Work with residents, resident organizations, and resident services providers to address issues, make improvements, and maintain positive relations.
Comply with company accounting and operations directives, policies, and procedures.
Inspect the property, document deficiencies, make improvements, and take required action according to company guidelines.
Obtain certifications or licenses required by the company, state, or agencies within the first year of employment, and remain current with applicable laws, policies, and certification requirements.
Perform other duties as assigned.