Community Manager

Brighthaven • Portland, OR

12d • $31 - $33 • Onsite

About The Position

The Community Manager oversees an assigned community efficiently and profitably while fostering resident and associate satisfaction and well-being in line with company and owner goals. The role calls for professionalism, positive engagement, relationship-building, active listening, and collaborative problem-solving with residents, staff, vendor partners, regulatory agencies, social service organizations, senior leadership, and other partners.

The manager leads resident relations and customer service throughout the resident lifecycle, oversees budgets and financial performance, directs on-site operations and staff, and ensures compliance with company policies and applicable housing laws and regulations. This position is classified as essential staff and requires reporting to work in accordance with safety and business protocols. The compensation range is $30.79–$32.79 USD.

Requirements

• 5–7 years of experience in the property management industry.
• At least 2 years of experience as a community or property manager.
• Demonstrated ability to defuse and respond to resident concerns while avoiding escalation.
• Proven effective and efficient leadership experience.
• Knowledge of LIHTC and Tax Credit qualifications.
• Strong interpersonal, verbal, and written communication skills.
• Ability to interact effectively with senior executives.
• Ability to work well under time and other constraints.
• Professional presentation and appearance.
• Familiarity and ability with Microsoft Office (Word, Excel, and PowerPoint), the internet, and email.
• Ability to report to work as essential staff and follow safety and business protocols.
• Ability to travel within the region and to other business offices and events by airline, train, and automobile.
• Ability to perform the listed physical and communication tasks, including frequent sitting and walking, repetitive computer and phone use, and occasional squatting, bending, twisting, pushing, and pulling.

Responsibilities

• Ensure a positive resident experience from move-in through move-out and promptly acknowledge and address complaints.
• Advocate for residents by communicating their concerns to senior leadership and serving as a resource for community-living issues.
• Manage resident events and retention programs; refer residents to appropriate assistance services and agencies when necessary.
• Maintain a secure, confidential file for each resident.
• Monitor the community’s financial health through regular review of budget comparisons.
• Support financial growth by marketing and leasing new and turnover units and pursuing additional revenue lines.
• Manage budgets, rent rolls, projections, and occupancy goals, and implement a system to achieve 0% rent delinquency.
• Prepare accurate, timely monthly reports and financial statements.
• Prepare the Property Annual Operating Budget with the Regional Manager and submit subsidy vouchers when applicable.
• Oversee large capital projects and coordinate with multiple departments when applicable.
• Establish and communicate immediate and long-term performance goals for team members.
• Coordinate on-site operations, including budget implementation, compliance, vendor relationships, contractor workmanship, rent collections, and accounts payable.
• Provide regular feedback, training, and development; assess employee performance and recognize strong performance or address poor performance with clear expectations.
• Promote collaboration, inclusivity, trust, transparency, and effective communication among residents, agencies, owners, and team members.
• Respond to team-member concerns, maintenance conditions, resident problems, security breaches, and emergencies.
• Create and supervise personnel schedules to support operational efficiency.
• Maintain the community’s curb appeal.
• Conduct business in accordance with company policies, Fair Housing, the Americans with Disabilities Act, and other applicable laws.
• Meet local, state, and federal agency compliance and eligibility requirements and follow employee and management handbook procedures.
• Respond to potential housing violations and liability concerns and seek Regional Manager approval and guidance within specified parameters.

Benefits

• Health insurance
• Dental insurance
• Vision insurance
• 401(k)
• Personal time off
• Paid holidays
• Opportunities for advancement and promotion from within
• Learning and development opportunities, including online training platforms, classes, and one-on-one coaching
• Flexible work schedules to accommodate employees’ varying needs

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: No Education Listed