Community Manager

Career Opportunities with South Oxford Management•Gainesville, FL

13h•Onsite

About The Position

The Community Manager is responsible for all aspects of a residential community’s operations and performance. The role coordinates people, activities, and resources to provide a seamless experience for residents, prospective residents, visitors, and team members. The Community Manager leads and develops the on-site team, oversees daily business and property operations, and works to achieve occupancy, rent growth, customer service, and financial goals. This position is on-site five days per week and is not eligible for remote or hybrid work.

Requirements

High school diploma or equivalent.
At least three years of property management experience, including at least one year as a Community Manager.
Must work on-site five days per week; the role is not remote or hybrid eligible.
Willingness to work a flexible schedule, including weekends and holidays.
Professional appearance.
Ability to walk the property, including climbing stairs; bend, stoop, squat, kneel, push, pull, reach, and carry supplies; and stand for extended periods.
May be required to lift up to 25 pounds without assistance.
Dynamic team leadership and communication abilities.
Working knowledge of Fair Housing Laws and Affordable Housing programs.
Proficiency in Microsoft Office, including Word, Excel, and Outlook.
Ability to multitask and meet deadlines in a timely manner.

Nice To Haves

Bachelor’s degree preferred.
Knowledge of Yardi or other industry software preferred.

Responsibilities

Hire, train, supervise, mentor, and provide feedback to team members; assist with candidate screening and handle disciplinary procedures as needed.
Work with the Maintenance Supervisor to monitor and schedule make-readies, capital projects, and preventive maintenance.
Oversee daily community operations and lead the team toward occupancy, rent growth, and customer service goals.
Drive occupancy and net operating income through strategic marketing and leasing.
Manage resident relations, resolve conflicts, and support resident retention.
Communicate occupancy data and service KPIs to leadership.
Prepare and execute the community budget, prepare weekly and monthly reports, and manage expenses and revenue to meet financial targets.
Ensure rents are collected and posted promptly, bank deposits are made immediately, and invoices are submitted for payment promptly.
Maintain vendor and contractor relationships, including communication about scheduling, billing, and certificates of insurance.
Recommend rental rates to the Regional Manager and maintain knowledge of the local market and comparable properties.
Report liability and community incidents to the required distribution group.
Ensure compliance with Fair Housing, OSHA, and company policies.
Oversee applicant screening and assess applicants’ creditworthiness.
Ensure the office and model apartments open on schedule and are in excellent condition.
Provide outstanding customer service and respond courteously and promptly to resident and prospective-resident needs and concerns.
Inspect the property daily for cleanliness and safety, including the office, models, compactor, vacant areas, curb appeal, and amenity areas; address concerns and report service needs to maintenance.
Inspect and touch up model and vacant units, and maintain a clean, organized work area and office.
Perform additional duties as assigned by the district or regional manager.