Community Manager

The Scion Group•Charlottesville, VA

2d•Onsite

About The Position

The Community Manager is a dynamic business manager, community leader, and expert in maintaining thriving operational, expense, and revenue performance. The role calls for a customer-centric leader who can succeed in a fast-paced, agile, collegiate environment and demonstrate sound decision-making, general business knowledge, exceptional leadership, and self-drive. The position oversees team development and staffing, property administration, facilities and capital improvements, annual turnover, financial performance, and customer experience and sales. The manager partners with internal departments and vendors to operate the property effectively, meet financial and customer experience targets, and ensure a safe, sanitary, and well-maintained community. The role is based at the assigned property and may require periodic travel.

Requirements

Exceptional written and verbal communication skills.
Time management skills.
Conflict management skills.
Vendor management skills.
Ability to maintain confidentiality.
Customer-centric mindset.
At least 3 years of experience managing living communities and a team of 3 or more.
Proficiency in Property Management Systems; Entrata is preferred.

Nice To Haves

Experience with Entrata.

Responsibilities

Partner with Talent Acquisition and HR Operations to attract and hire team members through Greenhouse.
Collaborate with Learning & Development to train, develop, and lead team members, supporting effective property operations and employee career growth.
Ensure appropriate property staffing at all times, including serving as the primary responder for after-hours on-call shifts.
Use data, conversations, and team-building to improve employee experience and maintain high morale.
Prepare for, respond to, and advise on community matters involving the market, physical condition, policies, procedures, and onsite emergencies, in partnership with other departments.
Engage the Legal department on vendor management, risk management, court appearances, and contract administration.
Conduct quarterly apartment inspections to assess damage and identify property improvements.
Maintain a safe and sanitary community, including curb appeal, facilities, common areas, and preventative maintenance.
Conduct monthly property walks and submit scorecard assessments to uphold The Scion Standard.
Maintain and audit building and system permits to ensure compliance with codes and company standards.
Identify needed capital improvements and coordinate approval and execution with the Regional Manager and Facilities & Capital Department.
Obtain vendor bids for projects and secure approval for projects exceeding the property's budgeted threshold.
Plan and execute the annual turnover process with the Assistant General Manager and Facilities Supervisor, setting clear goals and deadlines for team members and vendors.
Coordinate with Talent Acquisition to staff the property adequately for annual turnover deadlines.
Forecast and manage annual turnover financial performance and keep controllable property expenses within budget.
Use Turnable to create, manage, and update the electronic turnover board and monitor progress against deadlines.
Conduct move-out inspections and vendor service walks to ensure units are ready for resident move-in dates.
Provide hands-on assistance with turnover tasks, including moving furniture and appliances, facilities punch work, resident trash organization, and unit cleaning.
Work with partner departments on property financial activities, including annual and capital budgets, expenditures, invoice entry, payroll, inventory, collection policies, forecasting, revenue targets, credit card reconciliation, variance reporting, vendor service agreements, and month-end processes.
Seek opportunities to increase revenue or reduce expenses and improve Net Operating Income.
Implement and maintain Scion’s customer experience philosophy, including brand integrity, reputation management, resident events, work order management, turnover, and hiring and developing customer-focused staff.
Monitor customer feedback through internal surveys and reputation platforms and develop action plans to improve the resident experience promptly.
Achieve the property's assigned Key Performance Indicators.
Support the Assistant General Manager with escalated resident concerns and help de-escalate situations.
Achieve revenue targets, including market rates, gain to lease, concessions, and leasing velocity.