Community Manager

Associa•Milford, CT

25d

About The Position

Associa is hiring a Community Manager in Milford, Connecticut, to guide daily operations and support the goals of the communities it serves. The role partners with association boards, homeowners, vendors, and colleagues to keep communities connected, well maintained, and running smoothly. Community association experience is preferred but not required; transferable strengths in customer service, relationship management, organization, and operational coordination are welcomed. The Community Manager serves as a key contact for boards and homeowners, manages association business according to management agreements, board direction, and community policies, and supports board meetings and follow-up. The role coordinates inspections, property walk-throughs, meetings, events, maintenance, vendor services, and improvement projects. It also supports financial oversight and budgeting, coordinates notices and homeowner mailings, maintains accurate records, organizes work using community calendars and other resources, coordinates architectural review applications, communicates association legal matters to boards, and oversees assigned staff where provided by the management agreement.

Requirements

Must be CMCA certified.
Strong customer service skills and ability to build productive relationships with a variety of stakeholders.
Clear, professional written and verbal communication.
Sound judgment, discretion, and a thoughtful approach to resolving conflict.
Excellent organization, attention to detail, and ability to manage competing priorities and deadlines.
Proactive, collaborative approach and ability to work independently.
Proficiency in Microsoft Word, Excel, and Outlook, with ability to learn community management systems.
Willingness to travel to client communities and attend meetings and events as required.

Nice To Haves

Community association, property management, or related experience.
Familiarity with homeowners associations and the respective responsibilities of boards and community managers.
Bachelor’s degree.

Responsibilities

Serve as a key point of contact for association boards and homeowners, providing responsive service and helping resolve concerns professionally.
Manage association business in accordance with management agreements, board direction, and community policies.
Prepare agendas, management reports, and meeting materials; attend board meetings and follow through on action items.
Travel to client associations for inspections, property walk-throughs, board meetings, and community events as needed.
Coordinate with vendors to obtain proposals, oversee services and projects, evaluate performance, and recommend capital improvements.
Review monthly financial reports, prepare board summaries, support annual budget planning, and oversee accounts payable and collection processes.
Coordinate annual meeting notices, disclosure and financial statement packages, and homeowner mailings within required deadlines.
Maintain accurate homeowner, association, and contract records.
Use community calendars, action lists, procurement tools, and other Associa resources to organize priorities and meet commitments.
Coordinate architectural review applications and keep boards informed of association legal matters.
Oversee assigned staff where provided by the management agreement.