Community Manager

RPM Living • Elk Grove Township, IL

5d • $100,000 - $110,000 • Onsite

About The Position

The Community Manager oversees all business operations at an apartment community. The role leads property staff, manages financial and operational performance, supports resident satisfaction and retention, develops leasing strategies with marketing, and maintains relationships with property owners. The successful candidate has strong resident-relations and interpersonal skills and communicates effectively while leading, training, and working professionally as part of a team. This role is based on site, primarily in an office setting, with occasional outdoor work. A flexible schedule is required, including weekdays, nights, and weekends as needed.

Requirements

• Bachelor's degree from a four-year college or university, 1–2 years of relevant experience, or a combination of education and experience.
• At least 3 years of related multifamily property management experience.
• Strong leadership and management skills.
• Professional, team-oriented, and effective communication skills.
• Proficiency in Microsoft Office Suite and property management software.
• Illinois Residential Leasing Agent License required.

Nice To Haves

• A valid driver's license is preferred.

Responsibilities

• Lead property staff, including interviewing candidates, overseeing onboarding and training, approving timesheets, and conducting quarterly discussions and annual assessments in accordance with company policies and standards.
• Drive the team to achieve performance indicators, provide feedback to underperforming associates, and manage disciplinary actions in collaboration with HR.
• Conduct ongoing training for office staff on leasing paperwork, workplace safety, and daily operational needs.
• Motivate associates through recognition programs, training, and team-building activities.
• Assist with budget preparation and ensure adherence to approved budgets.
• Complete month-end and year-end financial reporting and provide monthly budget variance reporting within +/- 10% per line item.
• Promote resident satisfaction and retention by responding promptly to complaints, questions, and requests and resolving service issues.
• Collaborate with the property maintenance team to ensure resident service requests are addressed and completed promptly according to company standards.
• Provide excellent customer service and maintain high standards for resident service.
• Analyze and interpret market and economic trends and partner with marketing on short- and long-range leasing strategies to achieve occupancy and revenue goals.
• Follow eviction procedures, including notice requirements, court representation, and facilitating proceedings as needed.
• Manage client and owner relationships through meetings, property tours, updates, and responses to owner requests.

Benefits

• Weekly pay for associates working onsite at an apartment community.
• Comprehensive healthcare coverage for full-time, regular associates.
• Employer-paid employee assistance, mental health, and wellness programs.
• Ancillary benefits including critical illness, hospital indemnity, and accident insurance.
• 401(k) with company match.
• Professional development, career growth, and role-based learning plans.
• Diversity, Equity, Inclusion and Belonging programs and Employee Resource Groups.
• Paid time off, floating holidays, and volunteer days.
• Discounted perks including Costco membership, movie tickets, health and wellness, entertainment, and travel discounts.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager