Community Manager

BH Management Services, LLC•Nashville, TN

14d

About The Position

The Community Manager II oversees the successful day-to-day financial, administrative, sales, marketing, and maintenance operations of a residential community. The role ensures company standards are met and excellent customer service is delivered, demonstrating a strong commitment to internal and external customers and representing the company professionally and courteously. The manager monitors property condition and compliance, evaluates market and operating information, and implements strategies to meet occupancy and revenue goals. The position also supports resident retention and satisfaction, coordinates maintenance and preventative maintenance, manages budgets and financial processes, prepares operating reports, and leads property staff. The role requires regular travel by car or plane, averaging 20% of the time. The work schedule is Monday through Friday but may vary.

Requirements

3–5 years of property management experience.
Prior leadership experience.
Ability to travel by car or plane an average of 20% of the time.
Advanced skills in Microsoft Word, Excel, and computer technology.
Strong written and verbal communication skills.
High school diploma or GED.
Where required by law, a state leasing license or the ability to obtain the required license(s) within the legally required timeframe.

Nice To Haves

Some college.

Responsibilities

Inspect the property regularly to ensure company standards are met and take appropriate action to maintain compliance with safety, industry, and applicable government regulations.
Identify opportunities to improve the property's efficiency, productivity, and profitability.
Analyze market and economic trends and implement marketing and leasing strategies to achieve occupancy and revenue goals.
Monitor traffic logs, budget guidelines, renewal information, and marketing data, and provide current information as requested.
Develop resident retention strategies, communicate with residents promptly, address service issues, and monitor resident satisfaction.
Coordinate repair and maintenance requests and ensure timely responses to resident service orders.
Verify and inspect vacant units and oversee implementation, adherence, and documentation of preventative maintenance programs.
Partner with the Regional Manager to create operating income and expense budgets aligned with owner objectives, cash flow requirements, and leasing strategy.
Ensure compliance with budgeting guidelines and financial systems, including purchase orders, expense monitoring, and approvals.
Ensure payables and purchase orders are processed accurately and on time, and monitor and review vendor statement balances.
Review monthly income and expense reports, report budget variances, and coordinate revenue collection and documentation in accordance with leases and company policy.
Collect delinquent accounts promptly in accordance with company policy.
Prepare weekly and monthly property operating reports, including petty cash, variance, leasing, renewal, and financial reports.
Hire, train, supervise, develop, and mentor property staff; conduct performance evaluations and take corrective action as needed.
Perform other duties as assigned.