Community Manager

The Michaels Organization•Brookfield, WI

20d•Onsite

About The Position

The Community Manager has full on-site day-to-day responsibility for property management activities and ensures that the property remains in good physical condition and maintains stable fiscal operations, providing residents with a clean, well-maintained community. The role oversees all phases of property operations, including staff leadership, budget preparation and control, administration, maintenance, leasing and collections, financial and administrative reporting, resident relations, and management of the property's financial resources and assets. The position involves supervising and developing property staff, marketing and leasing rental units, ensuring resident eligibility and compliance, maintaining financial records, managing contractors, coordinating inspections and move-in/move-out processes, and working with residents and service providers. The Community Manager must follow company policies and applicable laws and obtain any required certifications or licenses within the first year of employment. Work is primarily in an office but also involves meeting residents in their units, showing units, and walking through the property, including multi-story facilities with stairs. The role may involve exposure to cleaning solvents, paint fumes, and landscaping chemicals. Evening and weekend work and on-call emergency or maintenance response may be required. The annual salary range is $49,920 to $57,375.

Requirements

Two or more years of experience in multifamily residential property management.
Multifamily residential leasing experience.
High school diploma or equivalent.
Ability to obtain required certifications or licenses within one year.
Professional appearance and ability to resolve conflicts professionally.
Strong organizational skills, attention to detail, and ability to maintain accurate and legible financial records.
Valid driver's license, acceptable driving record, and vehicle in most cases; exceptions may apply.

Nice To Haves

Experience directly supervising employees.
Accredited Resident Manager designation or similar.
Accounting, financial, and administrative background.
Tax Credit, Section 8, or public housing experience.
Two or more years of college.

Responsibilities

Manage, direct, train, and ensure the safety of employees assigned to the property; respond appropriately to critical or emergency situations.
Hire staff for approved openings, conduct training and performance evaluations, recommend salary increases, and counsel, discipline, or terminate staff in accordance with company policy.
Establish work schedules and assignments and approve and schedule staff time-off requests.
Train staff in safe operating procedures and report accidents and emergency situations to appropriate personnel.
Develop and execute marketing campaigns for rental units; promote the property and conduct tours; prepare, process, modify, and sign leases and related forms.
Monitor competition and market conditions and adjust business and marketing models to maintain competitiveness and compliance with applicable laws.
Ensure residents meet applicable local, state, and federal eligibility and compliance requirements, and address non-compliance promptly.
Assist with preparing and implementing the annual budget and maintain accurate property financial records, including payroll, bank deposits, cash accounts, and vacancy reports.
Supervise outside contractors, assess property needs, negotiate vendor contracts, and ensure work is completed by agreed deadlines.
Direct and participate in move-in/move-out activities and agency inspections.
Work with residents, resident organizations, and resident services providers to address issues, make improvements, and maintain positive relations.
Comply with company accounting and operations directives, policies, and procedures.
Inspect the property, record deficiencies, make improvements, and take required actions according to company guidelines.
Obtain company-, state-, or agency-required certifications or licenses within the first year of employment and remain current with applicable laws, policies, and certification requirements.
Perform other duties as assigned.