Community Manager

Havenpark Communities•Apache Junction, AZ

11d•Onsite

About The Position

The Community Manager runs the full operation of an on-site manufactured home community of 495 homes, with responsibility for financial performance, collections, leasing and occupancy, vendor relationships, the resident experience, and a small on-site team. The role has meaningful decision-making authority and is described as closer to running a small business than simply managing a property. The position blends financial management and people leadership. The manager oversees billing and collections, conducts difficult conversations respectfully and in compliance with applicable law, drives leasing and occupancy, and approves incoming applicants when residents sell their homes. At Selling Community Manager communities, the manager may also personally sell a limited number of homes for commission. The role manages contractors and vendors, leads the team, and maintains community quality, safety, curb appeal, amenities, and capital projects. This is a demanding on-site role that includes difficult conversations about money and, rarely, lawful evictions handled with dignity. The community does not fully pause on weekends, and the manager is expected to retain a sense of responsibility for its ongoing operation. Applicants are asked to list each role separately, including promotions at the same employer, and provide employer names and start and end months and years. The hiring process includes two Zoom conversations, typically completed within two weeks of applying.

Requirements

High school diploma or GED.
Valid driver's license with a clean record.
Ability to pass a criminal background check.
Physical ability to walk the community daily and occasionally lift materials and supplies.

Nice To Haves

Experience in property management, sales, trades, retail or restaurant leadership, small business ownership, or the military.
A track record of commitment, such as sustained employment with one employer or building and staying with something.
Sales or customer-facing experience with measured results.
Experience running an operation, such as a business, store, crew, or budget.
Comfort working with maintenance and construction trades.
Property management experience is welcome but not required.

Responsibilities

Manage community financial performance, including the budget, expense management, and net operating income.
Oversee accurate billing, rent collections, and legal notices in compliance with state law and Fair Housing standards.
Drive occupancy and leasing, including rentals and renewals.
Approve incoming residents in the resident home-sale (FSBO) process.
At Selling Community Manager communities, personally sell a limited number of homes and earn commission on each sale.
Hire, develop, and lead a small on-site team in day-to-day operations.
Manage vendor and contractor relationships for landscaping, maintenance, and home rehabs, and set quality standards.
Oversee curb appeal, amenities, safety standards, and capital projects, ensuring projects are delivered on time and on budget.
Build resident relationships and resolve issues with urgency and care.
Support resident renewals and foster a community residents are proud to call home.
Walk the community daily.