Community Manager

Brighthaven•Los Angeles, CA

21d•$33 - $35

About The Position

The Community Manager oversees an assigned community efficiently and profitably, fostering resident and associate satisfaction and well-being in alignment with company and owner goals. The role calls for professionalism, positive engagement, strong relationship-building, and a collaborative approach with residents, staff, vendors, regulatory agencies, social services, and company leadership. The Community Manager listens to and addresses concerns while helping ensure residents and staff feel seen, heard, and valued. The position is responsible for resident relations and services, community finances and operating performance, on-site staff leadership, and compliance with property-management requirements. It includes oversight of resident events and retention, budgets and financial reporting, leasing and occupancy goals, personnel schedules and performance, vendor and contractor work, and adherence to applicable laws and company policies. This is an essential-staff role requiring the incumbent to report to work and follow safety and business protocols. Work involves frequent sitting and walking, computer and phone use, and travel within the region and to other offices and events by airline, train, or automobile. The role may involve working at elevated sites or on uneven ground and occasional squatting, bending, twisting, pushing, and pulling.

Requirements

5–7 years of experience in the property management industry.
At least 2 years of experience as a community or property manager.
Demonstrated ability to de-escalate and respond to resident concerns.
Proven effective and efficient leadership experience.
Knowledge of LIHTC and Tax Credit qualifications.
Strong interpersonal, verbal, and written communication skills.
Ability to interact effectively with senior executives.
Ability to work under time and other constraints.
Professional presentation and appearance.
Familiarity and ability with Microsoft Office (Word, Excel, and PowerPoint), the internet, and email.

Responsibilities

Ensure a positive resident experience throughout the resident life cycle, from move-in to move-out.
Provide necessary resident services, acknowledge complaints promptly, and take action to resolve them.
Advocate for residents by communicating their concerns to senior leadership and serve as a resource for community-living matters.
Plan and oversee resident events and retention programs; refer residents to appropriate assistance services and agencies as needed.
Maintain secure, confidential files for residents.
Review the community budget comparison and understand the financial health of the assigned community.
Promote financial growth by marketing and leasing new and turnover residential units and developing additional revenue lines.
Manage budgets, rent rolls, projections, and occupancy goals; implement a system to achieve 0% rent delinquency.
Prepare accurate, timely monthly reports and financial statements.
Prepare the Property Annual Operating Budget with the Regional Manager and submit subsidy vouchers when applicable.
Oversee large capital projects and coordinate across departments when applicable.
Set and communicate immediate and long-term goals, provide feedback and training, and develop team members.
Coordinate on-site operations, including budget implementation, compliance, vendor relationships, contractor workmanship, rent collections, and accounts payable.
Foster collaboration, inclusivity, trust, and transparent communication among residents, staff, agencies, and owners.
Assess employee performance, recognize strong performance, and address poor performance by setting clear expectations.
Respond to team-member concerns, maintenance conditions, resident problems, security breaches, and emergencies.
Create and supervise personnel schedules to support operational efficiency.
Maintain the community's curb appeal.
Conduct business in accordance with company policies, Fair Housing, the Americans with Disabilities Act, and other applicable apartment-industry laws.
Meet local, state, and federal agency compliance and eligibility requirements; ensure procedures in employee and management handbooks are followed.
Respond to potential housing violations and liability concerns and seek Regional Manager approval and guidance within specified parameters.