Community Manager

The Bainbridge Companies • Delray Beach, FL

21d • $80,000 - $95,000

About The Position

The Community Manager leads an on-site residential property team and is responsible for maximizing net operating income through sales, marketing, cost control, revenue improvement, and effective operations. The role involves monitoring market trends, demographics, competitors, and pricing to position the community competitively and deliver an exceptional resident and customer experience.

The Community Manager manages, motivates, trains, and develops on-site staff; oversees leasing, occupancy, resident retention, maintenance responsiveness, and customer service; and prepares budgets, forecasts, marketing plans, financial analyses, and reports. The position reports to a Regional Vice President or Regional Manager and supervises assistant management, leasing, bookkeeping, maintenance, and property-support personnel.

This position is exempt and ineligible for overtime. It requires consistent attendance, availability to work any day of the week and overtime when requested, scheduled or as-needed on-call service, and travel to company gatherings. A valid driver’s license, current automobile insurance, and use of the employee’s own vehicle are required. The employee must wear career apparel consistent with company standards.

Requirements

• High school education or equivalent is required; a college degree is a plus but not required.
• At least two years of experience in residential property management or a related field.
• Ability to read and write English fluently.
• Ability to perform intermediate mathematical functions accurately and use on-site resident-management software functions.
• Excellent ability to manage and motivate others and communicate effectively with residents, prospects, coworkers, and vendors.
• Strong administrative, organizational, and time-management skills, including the ability to prioritize effectively.
• Strong customer-service orientation.
• Good understanding of sales and marketing concepts and ability to develop, implement, and evaluate marketing plans.
• Knowledge of on-site maintenance requirements, including working with vendors and contractors.
• Ability to close a sale.
• Basic computer and internet knowledge; intermediate knowledge of Microsoft Word and Excel; proficiency with Outlook; ability to operate and understand personal-computer functions and company software.
• Commitment to ongoing professional development and career growth.
• Ability to work any of the seven days of the week throughout the year, consistently work scheduled hours, and work overtime when requested if necessary.
• Ability to serve on call as scheduled or as necessary.
• Ability to travel to company gatherings locally or at the employee’s home, property, or in another state.
• Valid driver’s license, current automobile insurance, and own vehicle required to fulfill job functions.
• Must wear career apparel in accordance with defined company standards.

Nice To Haves

• College degree.

Responsibilities

• Maintain excellent customer service relationships with residents, vendors, coworkers, and the community.
• Maximize net operating income through cost control, revenue improvement, rental-income planning, and expense control.
• Establish and implement leasing goals and manage an effective lease-expiration and lease-renewal program.
• Analyze operating information and financial statements for their impact on net operating income; identify trends, recommend adjustments, and prepare clear supporting reports.
• Recruit, train, motivate, and develop on-site staff, including leasing teams, and conduct group training as needed.
• Develop annual operating budgets, forecasts, and sales and marketing plans; provide operational and financial information to the Regional Manager in a timely and accurate manner.
• Work with owners to identify community goals and objectives and respond to their needs.
• Monitor income and delinquencies; oversee timely rent collection and reconciliation and ensure landlord-tenant statutes are followed.
• Evaluate rent and pricing strategies and ensure websites and printed materials are accurate and current.
• Show, lease, and move in prospective residents; help ensure sales associates meet high shopping-report standards and adhere to applicant-screening standards.
• Implement resident-retention programs, follow up on service requests, and participate in planned resident activities.
• Maintain knowledge of the community, competitors, market conditions, and trends; ensure leasing staff develop comparable knowledge.
• Direct sales and marketing efforts to maximize rental income and occupancy.
• Ensure an adequate number of units are market-ready.
• Design preventative-maintenance programs, monitor service-request turnaround, and ensure maintenance staff respond effectively.
• Promote and teach safe work practices and ensure safety programs are implemented and followed.
• Communicate effectively with owners, residents, vendors, and coworkers; ensure customer complaints are handled promptly and appropriately.
• Create staffing schedules that meet community needs and follow company standards and standard operating procedures.
• Perform other tasks or duties assigned by the supervisor.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: High school or GED