Community Manager

Kettler • Arlington, VA

4d

About The Position

The Community Manager, under the direction of the Regional Manager, provides excellent customer service and coordinates all aspects of apartment community operations. The role manages property administration and leasing, monitors financial performance and budgeted NOI, supports resident satisfaction and retention, and helps maintain a positive work environment. The Community Manager hires and supervises on-site staff, including maintenance staff, and ensures apartments and grounds meet company standards.

Requirements

• At least 4 years of experience in the property management field.
• At least 2 years of supervisory experience.
• High school diploma.
• Computer proficiency and knowledge of Microsoft Office Suite.
• Demonstrated leadership ability and a proven track record of success with the leasing process.
• Must be able to work on weekends.
• Experience with property management software.
• Excellent verbal and written communication skills, with the ability to interact professionally with residents and customers.
• Strong financial analysis, budgeting, and P&L management skills.
• Working knowledge of applicable Landlord Tenant Laws, Fair Housing mandates, and other legal issues affecting property management.
• Experience with unit and common area renovations.
• Must be able to walk apartments and grounds, including steps and climbing stairs.

Nice To Haves

• Bachelor’s degree preferred.

Responsibilities

• Manage administration of property operations and the leasing office.
• Monitor financial operations and achieve budgeted NOI.
• Provide a quality living environment for residents and a positive work environment for team members.
• Hire and supervise all on-site staff, including maintenance staff.
• Ensure apartments and property grounds are maintained to company standards.
• Ensure rent is collected in a timely manner and follow appropriate procedures when residents are delinquent.
• Contribute to team goals, leasing benchmarks, and resident retention.
• Support outreach initiatives that effectively market and promote the property.
• Understand the current sub-market and mentor others to ensure their comprehension.
• Lead by example to help maintain a high-performing, customer-focused team.
• Contribute to resident satisfaction and achievement of property goals.
• Perform other duties as assigned.

Benefits

• Paid Time Off
• Health insurance
• Dental insurance
• Vision insurance
• Life insurance
• Prescription coverage
• Tax-advantaged spending accounts (HSA or FSA)
• 401(k) retirement plan with company match

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: High school or GED