Community Manager

Woda Cooper • Columbus, OH

14d • Onsite

About The Position

Woda Cooper Companies, Inc. is an employee-owned development, construction, and property management organization focused on affordable housing. The Community Manager will oversee day-to-day operations at Atcheson Place Lofts in Columbus, Ohio, including resident relations, leasing, compliance, financial performance, and property operations. The role works with residents, vendors, and regional support staff to maintain a safe, well-managed community and provide quality customer service.

The Community Manager is responsible for leasing and resident retention, rental collections, applicant screening, compliance documentation, budgeting and financial records, property inspections, maintenance coordination, and resident relations programs. The position also requires responding to after-hours and weekend emergencies related to injuries or property damage, completing assigned training, and traveling to community locations and surrounding markets.

Requirements

• Must be at least 18 years old and have a high school diploma or GED.
• Outgoing, friendly, customer-oriented demeanor.
• Excellent interpersonal, sales, and customer service skills.
• Excellent verbal and written communication skills.
• Detail-oriented and organized.
• Demonstrated ability to lead and develop a team of associates.
• Understanding of property management laws, guidelines, and best practices.
• Proficiency in Microsoft Office Suite or related software.
• Must travel to community locations and surrounding markets.
• Must possess a valid driver’s license and insurance.

Nice To Haves

• Experience working in affordable housing programs, including LIHTC, Section 8, and/or HUD.
• Experience with property management-related software.
• Familiarity with Fair Housing laws.

Responsibilities

• Maintain positive interactions with residents and the public to support the community image and resident retention.
• Handle leasing activities, including inquiries, apartment tours, applications, deposits, applicant verification, prospect follow-up, and timely execution and renewal of leases and annual certifications.
• Maintain the community’s curb appeal and protect the confidentiality of prospect and resident information.
• Securely handle rents and other funds, make daily deposits, and maintain records.
• Collect and post rents, track collections, pursue delinquent accounts, issue resident notices, and attend court proceedings as needed.
• Screen and score rental applicants, control delinquency, and process bad-debt files for collections.
• Promote a customer-centered service culture with prospects, residents, family members, and associates.
• Administer the community operating budget and control monthly expenses using a budget control log where applicable.
• Assemble credit, income, and verification documentation for applicant approvals and recertifications and forward materials to Compliance for approval.
• Maintain resident files in compliance with SHFA, governmental, lender, and investor commitments.
• Track scheduled unit inspections and ensure preventive maintenance is completed.
• Approve vacant units as market-ready and provide feedback or work orders to maintain company standards.
• Walk and inspect the property daily; schedule capital improvements and repairs, obtain bids based on common specifications, and submit them to the Regional Manager for approval.
• Complete financial reporting, records, and paperwork accurately and on time.
• Review capital maintenance recommendations and forward them to the Regional Manager for approval.
• Monitor neighborhood market conditions and ensure residents follow lease terms and community rules.
• Develop and implement resident relations programs.
• Participate in company-sponsored continuing education and training seminars and complete required courses on time.
• Promptly report work-related injuries and property loss or liability issues to the specified company contacts.
• Read and follow company policies and procedures, respond promptly to email, and learn to use company software.
• Respond to after-hours and weekend emergencies involving injuries or property damage.
• Communicate effectively with residents, associates, and vendors and report to work dependably and on schedule.
• Perform other related duties or training as assigned.

Benefits

• Competitive wages and annual bonus opportunities.
• Medical, dental, and vision coverage.
• Short-term disability and life insurance.
• 401(k) with company match.
• Employee Stock Ownership Plan (ESOP) at a 100% employee-owned company.
• 12 days of paid time off.
• 8 paid holidays and 2 floating holidays.
• Fitness reimbursement.
• Professional development reimbursement.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: High school or GED