Community Manager (Lease-Up) - The Landings at Aliana

Greystar•Richmond, TX

3d•$60,450 - $85,000•Onsite

About The Position

The Community Manager oversees the day-to-day operations of an assigned apartment property, including staff, activities, and resources, to achieve budgeted financial and operational goals. The role ensures property operations comply with company policies and procedures and applicable laws and regulations governing multifamily housing. The position contributes to property budgeting, revenue and expense management, vendor and invoice oversight, lease enforcement, marketing and leasing strategy, resident satisfaction and retention, property inspections, staff supervision, and owner relationship management. It also prepares accounting, financial, administrative, and other reports. For California-based roles, the Community Manager uses the California Lease File Checklist to ensure lease documents are complete, compliant, and consistently organized.

Requirements

At least 4–6 years of relevant experience applying property management, sales, marketing, and customer service skills to manage an apartment community, resolve customer issues, prepare financial records and reports, increase sales revenue, and coordinate a team.
Ability to manage multiple priorities in a fast-paced environment.
Excellent communication, conflict-resolution, and customer-service skills.
Detail-oriented and self-motivated, with the ability to work independently, lead, and collaborate as part of a team.
Hold all licenses and certifications required by applicable state and local jurisdictions.
Valid driver’s license to drive a golf cart on the property; ensure other on-site staff who drive the golf cart also have valid licenses.
Proficiency with internet, word-processing, spreadsheet, and database-management programs.
Management and supervisory skills to hire, lead, direct, evaluate, and manage team members, including maintenance specialists.

Nice To Haves

Bachelor’s degree in Business Management, Real Estate, or a related field.
Strong proficiency with property management software, preferably Entrata, Yardi, and/or OneSite.

Responsibilities

Contribute to property budgets by evaluating financial statements, marketing information, and operational reports.
Meet revenue targets by setting rent rates, ensuring timely collection and posting of rent and fees, making bank deposits, and preparing and reviewing monthly financial reports.
Approve vendor, contractor, and service-provider invoices; verify work and insurance documentation, code charges, and coordinate with vendors, accounting, and clients or owners.
Control expenditures within the approved budget and maintain the petty cash fund.
Oversee lease enforcement, including reviewing applications, discounts, and renewal leases; conducting apartment inspections; following notice requirements; handling evictions; and imposing and collecting permitted fees and charges.
Analyze market and economic trends and implement short- and long-range marketing and leasing strategies to meet occupancy and revenue goals.
Promote resident satisfaction and retention by responding to complaints, questions, and requests and resolving service issues; ensure maintenance staff meet company standards for service requests.
Conduct regular property inspections and ensure the property, grounds, buildings, and amenities meet standards for safety, cleanliness, and appearance.
Interview, hire, orient, train, and manage property staff performance in accordance with company policies and practices.
Support the client or owner relationship through meetings, property tours, performance updates, and responses to requests.
Complete accounting, financial, administrative, and other reports and perform other assigned or necessary duties.
For California roles, manage the lease process using the California-specific Lease File Checklist.

Benefits

Competitive medical, dental, vision, disability, and life insurance, including low-cost or free basic employee-only medical coverage.
Paid time off: 15 vacation days, 4 personal days, 10 sick days, and 11 paid holidays for new hires; birthday off after one year of service; additional vacation accrual with tenure.
Onsite housing discount at Greystar-managed communities for onsite employees, subject to discount terms and unit availability.
Six-week paid sabbatical after 10 years of service and every five years thereafter.
401(k) with company match up to 6% of pay after six months of service.
Paid parental leave and lifetime fertility-benefit reimbursement up to $10,000, including adoption or surrogacy.
Employee Assistance Program.
Critical illness, accident, hospital indemnity, pet insurance, and legal plans.
Charitable giving program and benefits.
May be eligible for weekly, monthly, and/or quarterly bonus programs for onsite property positions.